Antonio Borges
Rio de Mouro
Summary
Solid knowledge in Hotel Management, especially in the area of Accommodation and Room Revenue, but also in Events management and coordination, F&B, and effective interaction with the various other departments. Also, very comfortable with hotel management software systems (hotels, groups and events).
Professional with strong background in consulting, adept at driving successful project implementations and optimizing business processes. Skilled in client relationship management, problem-solving, and strategic planning. Known for collaborative teamwork and delivering results in dynamic environments. Proven ability to adapt to changing needs and ensure project success.
Overview
28
28
years of professional experience
Work History
Implementation Consultant
GBL Tech
2024.07 - 2026.02
- PMS Opera Cloud and its Interfaces implementation, configuration staff training and consultancy, mainly for Pestana Hotel Group.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
Implementation Consultant
Oracle Portugal
2022.08 - 2024.07
- PMS Opera V5 and Opera Cloud implementation, configuration staff training and consultancy, mainly for hotels in Portugal and Spain.
- Evaluated implementation personnel training procedures, taking customer feedback and overall performance metrics into account when designing future training guidelines.
- Adapted quickly to new technologies and tools, ensuring the ability to provide top-notch service regardless of the specific systems being implemented.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
Hotel Manager
Hills Hotel Lisboa 4*
2022.05 - 2022.07
- Full management and operational supervision on a new hotel opening.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Developed and implemented marketing strategies to promote hotel services.
Team Manager
Sitel Portugal
2022.03 - 2022.05
- Management and supervision of a Support Advisors team for the AirBnB project.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
AirBnB Support Advisor
Sitel Portugal
2020.09 - 2022.03
- Technical support for AirBnB Hosts and Guests on a Support Center/HelpDesk environment.
- Increased client satisfaction, providing personalized investment advice based on thorough financial analysis.
Assistant Applications Manager
Generator Hostels UK
2019.12 - 2020.09
- Conducted thorough application testing, identifying areas for improvement before product launches.
- Initiated regular team meetings to discuss progress on projects, fostering a collaborative work environment and improving communication among team members.
Development Business Manager
HoistGroup UK
2018.11 - 2019.11
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
Support Team Manager
HoistGroup Portugal
2015.09 - 2018.11
- Boosted team morale by fostering a positive work environment and providing regular feedback on performance.
- Championed the adoption of industry best practices and standards within the support organization, contributing to a culture of excellence among team members.
- Improved customer satisfaction by implementing efficient support processes and enhancing team communication.
Rooms Division Manager
NEYA Lisbon Hotel (4*)
2011.06 - 2015.06
- Managed crisis situations effectively, ensuring minimal impact on guests' experiences during unforeseen events or emergencies.
- Streamlined operations for increased efficiency, focusing on staff scheduling and resource allocation.
- Optimized room occupancy rates through proactive analysis of booking trends and adjusting pricing strategies accordingly.
Rooms Division Manager
VIP Grand Lisbon Hotel & Spa (5*)
2007.09 - 2011.05
- Ensured optimal staffing levels during peak seasons, coordinating with HR for timely recruitment and training of new hires.
- Upheld high standards for customer service and led by example.
- Trained new employees on standards and hotel procedures.
- Evaluated employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.
Rooms Division Manager
VivaMarinha ApartHotel (Quinta da Marinha) (5*)
2006.11 - 2007.08
- Implemented safety protocols within the division, ensuring adherence to industry regulations and maintaining a safe environment for both guests and staff.
- Improved guest satisfaction by implementing innovative strategies in room allocation and reservation management.
- Evaluated and promptly resolved lodging facility operational issues.
Operational Manager
Saboia Estoril Hotel (3*)
2006.06 - 2006.10
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
Sales & Events Coordinator
Pestana & Pousadas de Portugal
2005.02 - 2006.06
- Improved client satisfaction rates by providing exceptional onsite support during sales events, addressing issues promptly and professionally.
- Negotiated contracts with vendors and venues for optimal pricing and services, resulting in significant cost savings for the organization.
Front Office Manager
Hotel Tivoli Vilamoura (5*), Portugal
2004.08 - 2004.12
- Coached employees through day-to-day work and complex problems.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Implemented staff training programs, improving employee performance and team cohesion.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Front Office Manager
Hotel Real Oeiras (4*), Portugal
2003.07 - 2004.08
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Sales Promotor & Coordinator
Caesar Park Penha Longa Hotel & Golf Resort (5*), Portugal
1998.06 - 2003.07
- Developed door-to-door distribution campaign to increase brand awareness.
- Provided exceptional customer service, addressing inquiries promptly and ensuring a positive shopping experience for all patrons.
- Improved company visibility by meeting with and engaging prospective customers.
Education
Hotel Management -
ESHTE (Escola Superior de Hotelaria e Turismo do Estoril)
2015-01
Skills
- Office Tools – above average
- Languages:
- Portuguese – native
- English – Very good
- French – Good
- Spanish – Good
- German – Basic
Section name
Please visit my LinkedIn page for further professional background
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Implementation Consultant
GBL Tech
2024.07 - 2026.02
Implementation Consultant
Oracle Portugal
2022.08 - 2024.07
Hotel Manager
Hills Hotel Lisboa 4*
2022.05 - 2022.07
Team Manager
Sitel Portugal
2022.03 - 2022.05
AirBnB Support Advisor
Sitel Portugal
2020.09 - 2022.03
Assistant Applications Manager
Generator Hostels UK
2019.12 - 2020.09
Development Business Manager
HoistGroup UK
2018.11 - 2019.11
Support Team Manager
HoistGroup Portugal
2015.09 - 2018.11
Rooms Division Manager
NEYA Lisbon Hotel (4*)
2011.06 - 2015.06
Rooms Division Manager
VIP Grand Lisbon Hotel & Spa (5*)
2007.09 - 2011.05
Rooms Division Manager
VivaMarinha ApartHotel (Quinta da Marinha) (5*)
2006.11 - 2007.08
Operational Manager
Saboia Estoril Hotel (3*)
2006.06 - 2006.10
Sales & Events Coordinator
Pestana & Pousadas de Portugal
2005.02 - 2006.06
Front Office Manager
Hotel Tivoli Vilamoura (5*), Portugal
2004.08 - 2004.12
Front Office Manager
Hotel Real Oeiras (4*), Portugal
2003.07 - 2004.08
Sales Promotor & Coordinator
Caesar Park Penha Longa Hotel & Golf Resort (5*), Portugal
1998.06 - 2003.07
Hotel Management -
ESHTE (Escola Superior de Hotelaria e Turismo do Estoril)