Summary
Overview
Work History
Education
Skills
Timeline
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ABIOLA AWE

QUALITY ANALYST
AMADORA, LISBOA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Quality Analyst

UAB FEMUR
02.2020 - 03.2024
  • Administered 25 internal quality audits and assessed results to inform corrective action measures.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
  • Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.

Customer Service Representative

Seashell At Suncrest Hotel
08.2017 - 12.2019
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided primary customer support to internal and external customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Met customer call guidelines for service levels, handle time and productivity.

Junior Quality Analyst

Mt Olympus Water Park Resort
08.2015 - 03.2017
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Addressed non-conformance issues, pausing production to correct errors.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Science - Economics And Management Studies

Kaunas University Of Technology
Kaunas, Lithuania
04.2001 -

Skills

    Problem-solving aptitude

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Timeline

Quality Analyst

UAB FEMUR
02.2020 - 03.2024

Customer Service Representative

Seashell At Suncrest Hotel
08.2017 - 12.2019

Junior Quality Analyst

Mt Olympus Water Park Resort
08.2015 - 03.2017

Bachelor of Science - Economics And Management Studies

Kaunas University Of Technology
04.2001 -

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