ABIOLA AWE
QUALITY ANALYST
AMADORA, LISBOA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Quality Analyst
UAB FEMUR
02.2020 - 03.2024
- Administered 25 internal quality audits and assessed results to inform corrective action measures.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
Customer Service Representative
Seashell At Suncrest Hotel
08.2017 - 12.2019
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided primary customer support to internal and external customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
Junior Quality Analyst
Mt Olympus Water Park Resort
08.2015 - 03.2017
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Addressed non-conformance issues, pausing production to correct errors.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Science - Economics And Management Studies
Kaunas University Of Technology
Kaunas, Lithuania 04.2001 -
Skills
Problem-solving aptitude
Timeline
Quality Analyst
UAB FEMUR
02.2020 - 03.2024
Customer Service Representative
Seashell At Suncrest Hotel
08.2017 - 12.2019
Junior Quality Analyst
Mt Olympus Water Park Resort
08.2015 - 03.2017
Bachelor of Science - Economics And Management Studies
Kaunas University Of Technology
04.2001 -