Arij Jelassi

- Lead a team of customer experts: monitor and improve KPIs such as customer satisfaction, SLA compliance, and retention.

- Supervised daily operations to ensure efficiency and adherence to quality standards.

- Coach, mentor, and motivate team members to achieve excellence in productivity and engagement.

- Facilitated communication between departments to enhance workflow and resolve issues promptly.

- Drive continuous improvement by identifying process gaps and proposing innovative solutions and ensure compliance with internal policies including GDPR, Information Security, and HR standards.

- Help SMBSs grow and maximize their use of self-serve advertising tools and platforms

- Address client concerns via Chat, Calls and Emails, resolve technical and payments issues and provide solutions to improve the experience with advertising tools.

- Enhanced customer satisfaction by promptly addressing concerns , providing accurate information and resolving customer complaints with empathy and professionalism.

- Determination of Gamma butyrolactone GBL by Infrared spectroscopy in oral fluids after drinking “spiked” beverages in crimes of drug-facilitated sexual assault.

- Analyzed data sets using statistical software to derive actionable insights.

Master thesis: Technological processes for the reduction of fungal and mycotoxin contamination of nuts, aiming to isolate fungi from nut samples and to identify and characterize them at the morphological, mycotoxigenic (analysis by LC-MS/MS), and molecular levels (DNA extraction, PCR with pan-fungal primers, sequencing, comparison of sequences with databases).

- Collaborated with multidisciplinary teams to develop innovative solutions for mountain research challenges.

- Led engineering projects focused on sustainable agricultural practices and environmental impact assessment.

- Collecting, preparing, and fixing the cellular samples

- Histological sampling (examination of intact tissue, biopsies, and resections).

- Diagnosed medical equipment to ensure optimal performance and safety standards.

- Collaborated with healthcare professionals to assess technical needs and improve service delivery.

- Led workshops on new technologies and best practices in medical device management for staff development.

- Monitored and enforced safety measures to mitigate hazards.

- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.

- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.

Departments: Cardiology, Orthopedics, Neurology, Otorhinolaryngology, Plastic Surgery (Operating Room)

- Investigation of microbial activities of active molecules from plants and microorganisms

- The development of new antifungal agents (against clinical strains of Candida albicans) and antibacterial agents (associated bacteria) are less expensive and more effective, allowing better therapeutic management

- The valorization of active molecules obtained from plants for the development of new treatments with a broad spectrum of antiviral, non-cytotoxic activity, more accessible and at low cost

- The promotion of natural substances of plant and/or microbial origin in the development of new antiparasitic means for the treatment of leishmaniasis.