ARMANDO NUNO LEITÃO
Event And Operations Manager
Porto
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 12 years of extensive leadership experience in Sport industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Team Manager
FC Porto
08.2012 - 10.2019
- Led employee relations through effective communication, coaching, training, and development.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Completed assignments ahead of deadline.
- Adhered to industry practices, company standards and safety protocols in work.
Matchday Director
FC Porto
10.2019 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Defined organizational problems to create and implement correction plans.
Senior Sales Manager
Freelance
09.2011 - Current
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Education
M.D. - Sport Management and legal skills
ISDE
Barcelona, Spain 09.2018 - 12.2019
Post-Graduation - Sport Management
U.Porto Sports School
Porto, Portugal 09.2015 - 09.2016
Post-Graduation - Physical Activity and Health
U.Porto Sports School
Porto, Portugal 09.2012 - 08.2014
Bachelor of Science - Sport Sciences
U.Porto Sports School
Porto, Portugal 09.2008 - 09.2011
Skills
Inglês Advanced;
Athletic training and coaching
Business Development
Staff Management
Strategic planning
Negotiation
MS Office
Project development and life cycle
Business networking
Business development and planning
Operations
Cross-functional teams leadership
Accomplishments
- Supervised team of 25 staff members.
- Collaborated with team of 10 in the development of QR code implementations.
- Promoted to Matchday Director after seven years with the company.
- Resolved product issue through consumer testing.
- Documented and resolved facilities access which led to better operations performance.
Certification
Kickoff Waterfall
Timeline
Kickoff Waterfall
02-2023
Kickoff Agile
02-2023
Matchday Director
FC Porto
10.2019 - Current
M.D. - Sport Management and legal skills
ISDE
09.2018 - 12.2019
Post-Graduation - Sport Management
U.Porto Sports School
09.2015 - 09.2016
Post-Graduation - Physical Activity and Health
U.Porto Sports School
09.2012 - 08.2014
Team Manager
FC Porto
08.2012 - 10.2019
Senior Sales Manager
Freelance
09.2011 - Current
Bachelor of Science - Sport Sciences
U.Porto Sports School
09.2008 - 09.2011