Arsen Maxutov

IT Head at Starbucks KZ (34 coffee shops) responsible for all local IT operations, ITSM, IT Portfolio Management, IT Landscape, IT Governance, IT Strategy.

Key achievements/projects:

• Built local IT organization from scratch
• Established operating procedures to review and resolve end-user technology issues (ERP, Business Apps, Infrastructure)
• Implemented Intranet
• Together with global IT implemented ITSM and ITIL principles
• Worked effectively in fast-paced environments.

IT Head for Western and Central Asia cluster. Strategic IT Management. IT Landscape Management. Responsible for 3 markets (KZ, AZ, UZ), approx 1000 employees. Act as the key liaison across all functional areas, including business units, IT org, and outside vendors

Key achievements/projects:

• Implemented 1C ZUP (HR admin and Payroll app). Collaboration with HR team, global IS&T and 3rd parties
• Optimized IS&T inventory (processes and assets)
• Optimized relationships with 3rd parties (No of contracts were reduced and strong procedures were implemented for the rest)
• Facilitated Facility helpdesk app implementation
• Improved onboarding procedures for the end-users
• Supported local and global initiatives (New sites launch, Cyber Security projects etc)
• Improved Wi-FI infrastructure
• Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams

IT Director of one of largest FMCG companies in Central Asia responsible for creation and delivering of IT Strategy in accordance with Business Strategy. Strategic IT Management. IT Landscape Management. Responsible for HQ, 3 production plants, >15 regional offices (incl. RU, KG) , approx 2000 employees. Budget > 2mln EUR. IT Portfolio Management. IT Project Management (Agile, PMBOK, Waterfall)

Key achievements/projects:

• Implemented ITIL, Project Management, Change Management principles
• Improved IT Service (signed SLA with business, implemented ITSM platform and L1-L2-L3 24/7 support)
• Implemented BPM platform (ELMA), BI solution (Qlik Sense), SFA solution (Salesworks), MES etc
• Led Digitalization program (>25 projects in portfolio)
• Optimized IT costs (>100K EUR annum)
• Improved IT security

IT Director of a corporate group responsible for creation and delivering of IT Strategy in accordance with Business Strategy. Strategic IT Management. IT Landscape Management. Responsible for 4 legal entities, approx 1000 employees. Development and implementation of solution roadmaps; ensuring their successful introductions across organization.

Key achievements/projects:

• Implemented ITIL, Project Management, Change Management , Business Relationship Management principles
• Facilitated 4 major business projects implementation (e.g Warehouse Management System with the budget >200K EUR and total ROI in 3 years)
• Create IT Center of Competence (CoC) on Russian market
• Brought IT infrastructure in compliance with local legislation requirements and global policies
• Led IT Projects RoadMap (>20 projects)
• Implemented IT Continuity Plan

IT Head for Kazakhstan and Central Asia cluster. Managed all multichannel marketing activities from IT perspective in Russia/CIS hub. Supported digital and innovation projects in MENA/CIS region. Lead Commercial Excellence operations in Central Asia hub. Partner with global IT organization, business, and 3rd parties to support HCP Engagement/Digital transformation projects implementation from IT perspective in MENA/CIS region

Key achievements/projects:

• Implementation of "Single device" project. Replacement of laptops for iPads across all field forces (over 100 people) which was accompanied by development of new operating processes, policies, applications
• Russia emailing channel launch. IT leadership: negotiated with creative agencies and internal groups, developed process flow, supported business in KPIs development, improved UX and design issues
• Russian healthcare professionals portal IT leadership. Developed data flow scheme according to local PII law changes
• Implemented Field force activities monitoring system and workflows (BI). Improvement of Kazakhstan field force team effectiveness (>50%)
• Implemented National field force contest (gamification). New Bonus Scheme implementation
• Resolved up to 95% issues which were identified after Multichannel Marketing platforms implementation in MENA/CIS (Saudi, Turkey, Russia)
• Prepared solutions/applications roadmaps (as is and to be) for SAP, Veeva (CRM) project. Supported integration part of SAP and Veeva project

Master of Science (MS), Applied Mathematics

- GPA 4,5 (5 is max)

- ACM ICPC Programming team member and semifinalist of this contest (Annual multi-tiered competitive programming competition among the universities of the world)