Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Hi, I’m

Arune Petniunaite

Digital Communication Specialist
Lisbon
Arune Petniunaite

Summary

  • From 2014 until 2018 I was living in Norway where I gained different work experience.
  • In 2018, home in Lithuania I was offered a Norwegian language customer service specialist role.
  • After more than a year got a proposal to work for "Danske Bank" as an IT specialist with Danish language and the challenge was accepted.
  • Later on I accepted another challenge internally and moved to Markets Front Office department, where I gained new experience working with the market and traders. For the past 5 years I worked in the bank which has enabled me to develop strong customer service, communication and team working skills. I was entrusted to train newly recruited employees, also managed projects inside my team.
  • During quarantine time I renewed my studies in Social Sciences - Digital Communication field. While working in a bank I also started working in a beauty salon as a Brows Artist, as art and beauty was always a part of me. The salon trusted me to take care of their social media, where I successfully passed my 2nd semester internship.
  • Currently I am living in Portugal, Lisbon and searching for a possibilities to evolve myself in Digital Communication/ Social Media Specialist role. My goal is to help customers grow their business using their communication channels. I want to apply my current knowledge and continuously grow together in nowadays social media context.

Overview

10
years of professional experience
2
years of post-secondary education
6
Certificates
7
Languages

Work History

Sepia Salon
Vilnius

Brow Artist
04.2022 - Current

Job overview

    • Encouraged repeat business based on quality of service and strength of client relationships.
    • Took a responsibility for "Sepia Salon" social media: analyzed data/ scheduled posts/ created content/ increased Instagram page visibility and followers number by 8%.
    • Feedback and continuously improvement plan.

Danske Bank
Vilnius

Trading Support in Markets Front Office Tribe
09.2021 - 02.2023

Job overview

    • Assisted with market day-to-day operations, efficiently and productively work with all team members.
    • Fast response time, high level of accuracy and attention to details.
    • Collaboration with other teams within the organization to ensure smooth workflow.
    • Worked closely with stakeholders and customers to provide outstanding customer support.
    • Developed strong organizational and communication skills through coursework and volunteer activities such as moderating in bank's events.

Danske Bank
Vilnius

IT Customer Support Danish Language
07.2018 - 09.2021

Job overview

  • Provided first-class service in assisting colleagues from Denmark with IT-related questions via telephony and colleagues from other locations via incident ticketing platform. Managed over 30 colleagues calls per day.
  • Administrated IT Knowledge articles on variety of different topics to enable employee self-service on IT platforms, systems, processes and policies.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong Danish communication skills and organizational skills.

Webhelp
Vilnius

Customer Service Specialist Norwegian Language
02.2017 - 07.2018

Job overview

  • Managed over 60 Norwegian customer calls every day in different projects such as: Colorline/ Norwegian airlines.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

ZIP FM
Vilnius

Assistant to Radio Station Manager
10.2013 - 03.2015

Job overview

  • Performed organizing and coordinating a festival.
  • Took responsibility for festival's advertising and flyer production/ communication with clients.

Education

SMK University of Applied Sciences
Vilnius

High School Diploma
09.2021 - Current

Skills

    Quickly adapting

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Software

MS Office

Adobe

Photoshop

Wordpress

Certification

Eyebrow Beauty Courses

Interests

Arts

Sports

Timeline

Portuguese language A1 level

02-2023

Google Ads Search Certification

11-2022

Google Analytics Certification

11-2022

Brow Artist

Sepia Salon
04.2022 - Current

Trading Support in Markets Front Office Tribe

Danske Bank
09.2021 - 02.2023

SMK University of Applied Sciences

High School Diploma
09.2021 - Current

Eyebrow Beauty Courses

07-2021

ITIL 4 Foundation

03-2021

Danish language B1 level

12-2019

IT Customer Support Danish Language

Danske Bank
07.2018 - 09.2021

Customer Service Specialist Norwegian Language

Webhelp
02.2017 - 07.2018

Assistant to Radio Station Manager

ZIP FM
10.2013 - 03.2015
Arune PetniunaiteDigital Communication Specialist