Ashrafeia Chameli
Porto
Summary
Professional server with high standards and a strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining a positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction. Dedicated Bar and Restaurant Professional with a passion for Hotel and Cruise work. Delivered exceptional customer service through attentive and personalised interactions, optimising guest satisfaction. Managed client relationships effectively, utilising CRM software to enhance sales processes.
Overview
7
7
years of professional experience
Work History
1st Waitress, River Cruise line*
Douro Azul
Porto, portugal
03.2025 - Current
- Enhanced customer experience by serving each guest with sincerity, positivity, and enthusiasm.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Serve meals and beverages promptly, ensuring accuracy of orders and contributing to customer satisfaction.
- Provide attentive and personalised service to ensure that guest requests are fulfilled promptly.
- Possess full knowledge of all menus presented to guests in order to answer guest questions regarding ingredients.
- Maintained a tidy dining area by clearing tables and resetting for new guests efficiently.
- Maintained cleanliness, upkeep, and proper maintenance of all equipment and ship property used for assigned tasks.
Waitress
Bar & Resturent Porto River Hotel Aparthotel
Porto
10.2022 - 12.2024
- Delivered excellent customer service by serving customers in bar and dining room
- Taking food orders/serving food orders/ serving snacks
- Accepted payments and processed transactions while managing inventory and stock
- Cleaned bar and tables while ensuring compliance with food safety standards
Commertial Outbound Assistant
Kawasaki Bangladesh
Amsterdam
02.2020 - 06.2022
- Promoted products and services to clients, negotiating contracts to enhance profitability.
- Attended trade exhibitions to establish connections with industry professionals and explore collaboration opportunities.
- Amsterdam, The Netherlands
Corporate Sales Assistant Manager
Yamaha
Dhaka
02.2019 - 01.2020
- Developed detailed proposal documents for formal bidding processes to meet specific customer requirements.
- Dhaka, Bangladesh
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
Education
Master of Arts - English Language Program, English Linguistics
Islamic University
Bangladesh07-2017
Bachelor of Arts - English Literature, BA Honours in English
The People’s University of Bangladesh
Bangladesh07-2015
Skills
- Ability to remain calm
- Efficient under pressure
- Target implementation
- Persuasive communication
- Inventory management
- Data analysis
- Client relationship management (CRM)
- Customer experience optimisation
- Positive and approachable
- Highly responsible and reliable
- Multitasking efficiency
- Patience under pressure
- Attentive
- Cleaning and sanitation
Languages
Bangla
First Language
English
Proficient
C2
Portuguese
Upper Intermediate
B2
Spanish
Elementary
A2
Hindi
Upper Intermediate
B2
Urdu
Upper Intermediate
B2
Additional Information
- I have a one humble request me and my partner, we have same experience in cruise line sector and we would like to work together and build our career growth for future. and previously i used to work in CRM sector so i can also be capable for reception or tour escort department work.
- I have my resident permit and all the legal document from Portugal.
Timeline
1st Waitress, River Cruise line*
Douro Azul
03.2025 - Current
Waitress
Bar & Resturent Porto River Hotel Aparthotel
10.2022 - 12.2024
Commertial Outbound Assistant
Kawasaki Bangladesh
02.2020 - 06.2022
Corporate Sales Assistant Manager
Yamaha
02.2019 - 01.2020
Master of Arts - English Language Program, English Linguistics
Islamic University
Bachelor of Arts - English Literature, BA Honours in English
The People’s University of Bangladesh