Atilla Göl

•Delivered white-glove, end-to-end support to creators, ensuring fast, personalized and high-impact resolutions

• Consistently exceeded SLA and customer satisfaction targets, building trust with high-value stakeholders

• Leveraged data insights and trend analysis to proactively identify issues and drive continuous process improvements

• Demonstrated advanced problem-solving and critical thinking, resolving complex technical and account-related challenges efficiently

• Communicated with clarity, confidence, and empathy, adapting tone to high-profile creators across multiple channels

• Maintained exceptional attention to detail and policy compliance in high-risk and sensitive cases

• Effectively prioritized and managed high-volume, high-priority workloads in a fast-paced environment

• Acted as a reliable team player and knowledge contributor, collaborating cross-functionally to deliver service excellence

• Sold and managed Cisco and Plantronics product portfolios, including UC headsets and teleconference systems
• Managed full sales cycle via phone and teleconference, building strong remote client relationships
• Identified customer needs and provided customized IT and communication solutions
• Consistently exceeded sales targets through combined field and remote sales strategies
• Maintained long-term client relationships through regular follow-ups and on-site visits
• Strategic support to the sales and technical teams
• Sells and maintains contact with major accounts
• Creating weekly sales and maintenance reports-
• Coordination of the Post-Sales Support Activities
• Responsible for developing new accounts and managing all accounts
• Developing new and existing relationships with business partner companies
• Work closely with Sales and Marketing teams to develop regular strategic plans to meet the company’s monthly, quarterly,and annual goals.

• Recruiting, training, supervising and appraising staff
• Managing budgets
• Maintaining statistical and financial records
• Dealing with customer queries and complaints
• Overseeing pricing and stock control
• Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
• Ensuring compliance with health and safety legislation
• Preparing promotional materials and displays
• Liaising with head office.

• Provided exceptional customer service to a diverse clientele from initial onboarding stages through completion of product cycle ensuring overall customer satisfaction.
• Researched and identified new business partners via web marketing and networking websites to contribute to the client referral network.
• Managed pool of potential referral clients by coordinating meetings with prospects, delivering presentations, and distributing newsletters
• Answer telephone calls and provide customer service
• Performing sales activities
• Distributor of Plantronics UC and CC headsets, teleconference systems in Turkey
• Being market knowledge knowledgeable and updating this current information

• Approach customers, identify needs and recommend products and services
• Process sales and financial transactions
• Deal with complaints
• Monitor stock and accept inventory
• Update information in our customer database
• Strive to meet and exceed sales targets

• Approach customers, identify needs and recommend products and services
• Process sales and financial transactions
• Deal with complaints
• Monitor stock and accept inventory
• Update information in our customer database
• Strive to meet and exceed sales targets