Axel Portaels
Lisbon
Summary
Customer expert with proven success at Teleperformance Portugal, specializing in multilingual support and effective issue resolution. Strong organizational skills and proficiency in Microsoft Office contribute to enhanced team efficiency and streamlined administrative processes. Committed to delivering exceptional service and building positive client relationships.
Overview
13
13
years of professional experience
Work History
Customer Expert (Projects: Nespresso, Bolt, Meta, UPS)
Teleperformance Portugal
12.2019 - Current
- Managed high volumes of customer inquiries (phone, email, chat) with professionalism and accuracy.
- Handled administrative tasks such as updating records, managing case files, and preparing reports.
- Escalated and tracked complex cases, ensuring follow-up and documentation were completed.
- Supported international clients in Dutch, French, and English, strengthening multilingual communication.
Temporary Administrative & Customer Roles
different employers
01.2014 - 01.2019
- Worked as a cashier and service staff, handling money, records, and daily reconciliations.
- Provided customer-facing support, including order management, and service coordination.
- Assisted in horse care and stable management, developing organisational and multitasking skills.
Internships (Reception & Nursing Support)
UZ Leuven
Leuven
01.2013 - 01.2016
- Reception duties: check-ins, check-outs, handling emails, calls, and cash-ups.
- Administrative support: managed patient records, medication schedules, and documentation.
Internships (Reception & Nursing Support)
Brisbane Base Hostel
Brisbane
01.2013 - 01.2016
- Reception duties: check-ins, check-outs, handling emails, calls, and cash-ups.
- Administrative support: managed patient records, medication schedules, and documentation.
Education
No specific degree - Business & Admin Skills
Udemy Online Courses
San Francisco01-2025
Ph.D. - Business Management
UCLeuven Limburg
Leuven06-2014
IATA Foundation in Travel & Tourism - Aviation Management
Thomas More University College
Mechelen06-2012
Ph.D. - Hospitality And Tourism Management
Thomas More University College
Mechelen06-2011
Some College (No Degree) - Nursing Education
UCLeuven Limburg
LeuvenSkills
- Administrative support
- Documentation and reporting
- Scheduling and calendar management
- Email and communication management
- Customer support and issue resolution
- Conflict de-escalation and complaint handling
- Process improvement strategies
- Cross-cultural teamwork
- Microsoft Office Suite proficiency
- Collaboration tools (Teams, Zoom)
- SAP expertise
- ChatGPT utilization
Volunteer Experience
- Dispatcher, Minder Mobielen Centrale, Belgium, 2019, Coordinated mobility transport services.
- Volunteer, Silvaland, Greece, 2016, 2017, Supported administration, riding lessons, and animal care.
Languages
- French, C2
- Dutch, C2
- English, C1
- German, B1
- Spanish, A2
- Portuguese, A2
Timeline
Customer Expert (Projects: Nespresso, Bolt, Meta, UPS)
Teleperformance Portugal
12.2019 - Current
Temporary Administrative & Customer Roles
different employers
01.2014 - 01.2019
Internships (Reception & Nursing Support)
UZ Leuven
01.2013 - 01.2016
Internships (Reception & Nursing Support)
Brisbane Base Hostel
01.2013 - 01.2016
No specific degree - Business & Admin Skills
Udemy Online Courses
Ph.D. - Business Management
UCLeuven Limburg
IATA Foundation in Travel & Tourism - Aviation Management
Thomas More University College
Ph.D. - Hospitality And Tourism Management
Thomas More University College
Some College (No Degree) - Nursing Education
UCLeuven Limburg