Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Axel Portaels

Lisbon

Summary

Customer expert with proven success at Teleperformance Portugal, specializing in multilingual support and effective issue resolution. Strong organizational skills and proficiency in Microsoft Office contribute to enhanced team efficiency and streamlined administrative processes. Committed to delivering exceptional service and building positive client relationships.

Overview

13
13
years of professional experience

Work History

Customer Expert (Projects: Nespresso, Bolt, Meta, UPS)

Teleperformance Portugal
12.2019 - Current
  • Managed high volumes of customer inquiries (phone, email, chat) with professionalism and accuracy.
  • Handled administrative tasks such as updating records, managing case files, and preparing reports.
  • Escalated and tracked complex cases, ensuring follow-up and documentation were completed.
  • Supported international clients in Dutch, French, and English, strengthening multilingual communication.

Temporary Administrative & Customer Roles

different employers
01.2014 - 01.2019
  • Worked as a cashier and service staff, handling money, records, and daily reconciliations.
  • Provided customer-facing support, including order management, and service coordination.
  • Assisted in horse care and stable management, developing organisational and multitasking skills.

Internships (Reception & Nursing Support)

UZ Leuven
Leuven
01.2013 - 01.2016
  • Reception duties: check-ins, check-outs, handling emails, calls, and cash-ups.
  • Administrative support: managed patient records, medication schedules, and documentation.

Internships (Reception & Nursing Support)

Brisbane Base Hostel
Brisbane
01.2013 - 01.2016
  • Reception duties: check-ins, check-outs, handling emails, calls, and cash-ups.
  • Administrative support: managed patient records, medication schedules, and documentation.

Education

No specific degree - Business & Admin Skills

Udemy Online Courses
San Francisco
01-2025

Ph.D. - Business Management

UCLeuven Limburg
Leuven
06-2014

IATA Foundation in Travel & Tourism - Aviation Management

Thomas More University College
Mechelen
06-2012

Ph.D. - Hospitality And Tourism Management

Thomas More University College
Mechelen
06-2011

Some College (No Degree) - Nursing Education

UCLeuven Limburg
Leuven

Skills

  • Administrative support
  • Documentation and reporting
  • Scheduling and calendar management
  • Email and communication management
  • Customer support and issue resolution
  • Conflict de-escalation and complaint handling
  • Process improvement strategies
  • Cross-cultural teamwork
  • Microsoft Office Suite proficiency
  • Collaboration tools (Teams, Zoom)
  • SAP expertise
  • ChatGPT utilization

Volunteer Experience

  • Dispatcher, Minder Mobielen Centrale, Belgium, 2019, Coordinated mobility transport services.
  • Volunteer, Silvaland, Greece, 2016, 2017, Supported administration, riding lessons, and animal care.

Languages

  • French, C2
  • Dutch, C2
  • English, C1
  • German, B1
  • Spanish, A2
  • Portuguese, A2

Timeline

Customer Expert (Projects: Nespresso, Bolt, Meta, UPS)

Teleperformance Portugal
12.2019 - Current

Temporary Administrative & Customer Roles

different employers
01.2014 - 01.2019

Internships (Reception & Nursing Support)

UZ Leuven
01.2013 - 01.2016

Internships (Reception & Nursing Support)

Brisbane Base Hostel
01.2013 - 01.2016

No specific degree - Business & Admin Skills

Udemy Online Courses

Ph.D. - Business Management

UCLeuven Limburg

IATA Foundation in Travel & Tourism - Aviation Management

Thomas More University College

Ph.D. - Hospitality And Tourism Management

Thomas More University College

Some College (No Degree) - Nursing Education

UCLeuven Limburg

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Axel Portaels