Ayara Oshevor
LISBOA
Summary
Experienced professional in customer interactions and service solutions. Proven skills in conflict resolution, communication, and problem-solving, leading to exceptional customer satisfaction and loyalty. Collaborative team player who readily adjusts to evolving demands and consistently provides efficient and empathetic service to achieve desired results. Demonstrated reliability and proactive approach in meeting customer and organizational objectives.
Overview
12
12
years of professional experience
Work History
Logistics Associate
CTM
01.2023 - 03.2024
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Reduced order processing time with streamlined packing and shipping processes.
- Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
- Optimized warehouse layout for maximum space utilization and efficient material handling practices.
- Oversaw the safe loading and unloading of trucks, adhering to safety regulations and minimizing potential risks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Fiber Optics Cable Supervisor
Telesuprecon
01.2017 - 01.2021
- Telesuprecon Nigeria Limited | Auchi, Nigeria Supervised the laying of Fiber optics cables for a large communication company.
- Responsible for making sure that digging was conducted according to company and legal standards.
- In charge of making decisions when encountering obstacles, such as ordering concrete casts or conducting thrust boring.
- Supervised the laying of the hose for the cable into the ground and laying the cable through the hose.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Generated reports detailing findings and recommendations.
Hospitality Worker
Santa Joanna Hotel
04.2024 - Current
- Perform general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
Private Tutor
Self Employed Services
01.2016 - 12.2017
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
- Strengthened students'' critical thinking abilities by developing problem-solving exercises and activities.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Customer Service Executive
Boa Cement Factory
02.2013 - 12.2015
- Provided company information and policies to customers upon inquiry and answered questions via phone and email.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
BSc - Biology
Ambrose Alli University
01.2008
Skills
- Microsoft Office Suite
- Thrust boring
- Product knowledge
- Decision-making skills
- Creative design
- Innovative
- Critical thinking
- Relationship building
- Administrative support
- Conflict resolution
Languages
English – Good
Portuguese – Beginner
Timeline
Hospitality Worker
Santa Joanna Hotel
04.2024 - Current
Logistics Associate
CTM
01.2023 - 03.2024
Fiber Optics Cable Supervisor
Telesuprecon
01.2017 - 01.2021
Private Tutor
Self Employed Services
01.2016 - 12.2017
Customer Service Executive
Boa Cement Factory
02.2013 - 12.2015
BSc - Biology
Ambrose Alli University
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