Ayesha Jagdish

Primarily responsible for the entire Source to Pay process for all internal clients and external
suppliers at BNP Paribas.
• Implementing a seamless workflow through the in-house tool OPT for all purchase requests,
contracts, consultations, and purchase orders, thereby facilitating an efficient source-to-pay
process.
• Responsible for the current migration of the bank’s sourcing support and ticketing tool.
• During this migration, I’ve been involved in a variety of new activities. These include training
other team members on the tools, generating reports to help calculate KPIs, collaborating
with colleagues in Paris to ensure the tool’s proper development, conducting UAT testing on
the ticketing tool to identify bugs, defects, and regressions, developing the team’s knowledge
base, training stakeholders, and providing ad-hoc assistance to teammates.
• I am also part of two levels of support (L1 and L2).
• I am actively engaged in various workshops and collaborations, and I am also a member of a
task force responsible for providing feedback and implementing modifications to the newly
adopted tools utilized by all stakeholders.

• Worked as a Senior Business Analyst and a Subject Matter Expert - Content Moderation for Yelp Inc.
• Responsible for all new business additions in various domains, from retail stores and chains to doctors and lawyers. I was the only point of contact (POC) for all Francophone regions: France, Belgium, Switzerland, and Quebec (Canada).
• Ensure that the information provided by the businesses/owners is accurate and that they follow the regulations and policies of Yelp and the country the business is in. This is critical to avoid customer backlash.
• I was also responsible for customizing the appearance of businesses in the Yelp app. This was done from the back end, impacting the business revenue significantly.
• As a Senior Business Analyst, I was involved with advertisers. I was responsible for promoting pages to gain greater visibility which would generate higher revenue for Yelp. I also could authorize certain long-standing businesses to turn their pages into advertisers, following company policy.
• I also had the additional responsibility of helping businesses complete a smooth transition from one country to another, following the strict guidelines of Yelp.
• I was involved in the hiring process of French-speaking candidates. I was responsible for the initial written test and verbal test.
• I was also a Trainer for the French-speaking agents. My responsibilities were to teach them to use different software and tools, categorization techniques, and the necessary conduct while speaking to business owners.
• In addition to working for the Francophone regions, I also took up several pilot projects that Yelp tested in French and English in San Francisco (USA).
• I was in charge of managing the attendance of Atidiv’s business unit in Pune, where they employed about 300 people. In this task, I had to email each employee daily about their working hours’ performance for the previous day.
• Managed my team on multiple occasions as a backup to my manager, performing all the managerial tasks and meeting set targets successfully.

• Responsible for all new business additions in various domains ranging from retail stores and chains to doctors and lawyers
• I was the primary and only point of contact for all Francophone regions: France, Belgium, Switzerland, and Quebec
• Ensure that the information provided by the businesses/owners is accurate and that they follow the regulations and policies of not just Yelp but also the country the business is in
• This is critical to avoid customer backlash
• I was also responsible for customizing the appearance of businesses in the Yelp app
• This was done from the backend and significantly impacted the business's revenue.

• Daily tasks included lead generation, identification of potential international and local clients who would want to collaborate with Catenon
• I connected with CEOs, MDs, VPs, and AVPs of various companies, ranging from startups to large organizations based in the USA and India, to pitch to them how our technology platform would help in their hiring process by way of leveraging detailed analytical reports and video interviews of potential candidates
• I reported directly to the Managing Director of the Pune branch
• I was tasked with the internal recruitment of other associates and experts to manage regions handling English, Spanish and French clients
• I was also responsible for training them on the business process.