Badr Chergui
Lisbon
Summary
Proven leader with extensive experience in hospitality management, notably at Four Seasons Hotels and Resorts. Excelled in staff management and complaint resolution, enhancing customer satisfaction and operational efficiency. Demonstrates strong decision-making and active listening skills, achieving significant improvements in team productivity and guest experience.
Overview
14
14
years of professional experience
Work History
Assistant Front Office Manager
Four Seasons Resort
Marrakech
10.2023 - Current
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
- Improved team performance by providing regular training on customer service techniques and hotel policies.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Front Desk Supervisor
Four Seasons Hotels And Resorts
Marrakech
01.2023 - Current
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Scheduled and assigned daily work and activities for Receptionists
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Prepared weekly employee work schedules for team members.
Front Desk Receptionist & Concierge
Four Seasons Hotels And Resorts
Marrakesh, MAR
04.2016 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer problems and complaints.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Night Receptionist
Four Seasons Hotels And Resorts
Marrakesh, MAR
09.2015 - 04.2016
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Receptionist
Riad Ida Obalou
Marrakesh, MAR
02.2011 - 09.2012
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered phone promptly and directed incoming calls to correct offices.
Restaurant Lead
La Trattoria Di Giancarlo Restaurant
Marrakech, Menara
11.2012 - 09.2015
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Greeted guests and led each party to specific tables
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Supervising team of 9 waiters,
Education
Languges - French Literature
University of Letters And Human Sciences
MarrakechSome College (No Degree) - Advanced 1 Level
American School ALC
Marrakech05.2017
Certificate of Completion - Spanish Language And Literature* BEG
Cervantes Spanish School
Marrakech05.2017
Specialized Technician - Hotel Management
Ctre De Développement Des Compétences Hôtellerie
Marrakech07.2012
High School Diploma -
Maghreb Arab High School
Marrakech2009
Skills
- Active Listening
- Responsible
- Decision Making
- Leadership
- Staff Management
- Complaint management
Timeline
Assistant Front Office Manager
Four Seasons Resort
10.2023 - Current
Front Desk Supervisor
Four Seasons Hotels And Resorts
01.2023 - Current
Front Desk Receptionist & Concierge
Four Seasons Hotels And Resorts
04.2016 - Current
Night Receptionist
Four Seasons Hotels And Resorts
09.2015 - 04.2016
Restaurant Lead
La Trattoria Di Giancarlo Restaurant
11.2012 - 09.2015
Receptionist
Riad Ida Obalou
02.2011 - 09.2012
Languges - French Literature
University of Letters And Human Sciences
Some College (No Degree) - Advanced 1 Level
American School ALC
Certificate of Completion - Spanish Language And Literature* BEG
Cervantes Spanish School
Specialized Technician - Hotel Management
Ctre De Développement Des Compétences Hôtellerie
High School Diploma -
Maghreb Arab High School