Beatriz Ramos
Front Office And Back Office Agent
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
I am seeking the position of Front/Back Office Agent at your hotel to further develop my skills in Hospitality and Tourism. I have a proven ability to adapt quickly, work well under pressure, and am highly proactive and communicative. My goal is to contribute effectively to the growth of your organization while continuously expanding my expertise in the field.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Front Office and Back Office Agent
Arribas Sintra Hotel
3 2023 - Current
- Managed front office operations and back office administrative tasks, including all reservations from different.
- Oversaw all hotel reservations from various agencies, ensuring accurate room allocation and effective coordination.
- Handled guest check-ins, reservations, and inquiries, ensuring excellent customer service.
- Coordinated with different departments to maintain operational efficiency.
Front Office Department Internship
Pousada Pestana VRSA
06.2022 - 08.2022
- Assisted with front desk duties, including check-ins, guest services, and reservations.
- Gained experience in customer interaction and complaint resolution.
F&B Department Intership
Pestana Palace Lisboa
06.2021 - 09.2021
- Assisted in the management of food and beverage services.
- Collaborated with the kitchen and service teams to ensure guest satisfaction.
Administrative and Management Work
Best For You Unipessoal LDA.
11.2019 - 02.2021
Handled administrative tasks and supported management in decision-making processes.
Tourist Guide Trainee
Casal St. Maria
02.2020 - 03.2020
- Led guided tours and provided information about the history and significance of the site.
- Ensured a memorable experience for tourists by offering tailored services.
Event Manager
Frog Portugal, Lda.
02.2019 - 07.2019
- Organized and managed events, from planning to execution for a company specializing in electric mobility.
- Coordinated with vendors, clients, and teams to ensure successful event outcomes.
Education
Erasmus - Hotel Management
09.2022 - 01.2023
Bachelor - Hotel Management
09.2019 - 01.2023
Skills
Exceptional communication, networking, and intercultural competence, proficient in engaging with diverse individuals and teams
Independent and collaborative work proficiency, demonstrating capability in managing pressure and multitasking effectively
Strategic risk-taking and high-quality execution, approaching challenges with a calculated risk-taking mindset and ensuring adherence to instructions for superior outcomes
Customer service excellence with a positive attitude, exhibiting strong organizational skills and a constructive approach in customer interactions
Polite communication and effective conflict resolution, skilled in maintaining courteous communication and adept at resolving conflicts efficiently
Personal Information
- Age: 23
- Hobbies: Volunteering and social movements, Writing, Travelling, Painting, Learning new things, Meeting new people and making connections
- Date of Birth: 21/05/2001
- Gender: Female
- Nationality: Portuguese
Languages
Portuguese
Native language
English
Proficient
C2
Spanish
Advanced
C1
Italian
Intermediate
B1
French
Intermediate
B1
Interests
Volunteering and social movements
Writing
Traveling
Learning New Things
Meeting New People and Making Connections
Timeline
Erasmushogeschool Brussel - Erasmus, Hotel Management
09.2022 - 01.2023
Front Office Department Internship - Pousada Pestana VRSA
06.2022 - 08.2022
F&B Department Intership - Pestana Palace Lisboa
06.2021 - 09.2021
Tourist Guide Trainee - Casal St. Maria
02.2020 - 03.2020
Administrative and Management Work - Best For You Unipessoal LDA.
11.2019 - 02.2021
Estoril School of Hospitality And Tourism - Bachelor, Hotel Management
09.2019 - 01.2023
Event Manager - Frog Portugal, Lda.
02.2019 - 07.2019
Front Office and Back Office Agent - Arribas Sintra Hotel
3 2023 - Current