Hi, I’m
Beatriz Cadilha
Customer Service Specialist
Viana Do Castelo,
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Goal-oriented marketing professional with expertise in data analytics, KPI tracking and campaign optimization.
Overview
6
years of professional experience
2
years of post-secondary education
4
Languages
Work History
FoundeverViana do Castelo
Customer Service Specialist
06.2022 - Current
Job overview
- Provided exceptional technical support to users through phone, email, and chat channels.
- Troubleshot software problems and assisted users in navigating product features with ease.
- Demonstrated strong attention to detail by managing user accounts and handling billing inquiries efficiently.
UnwantedViana do Castelo
Team Manager
01.2020 - 12.2021
Job overview
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
FreelancerViana do Castelo
Digital Marketing Freelancer
06.2017 - Current
Job overview
- Led projects to redesign web pages, diversify strategies and revitalize social media presence.
- Monitored online trends, conversations and innovations to optimize strategies.
- Identified technology framework required to support digital strategies.
- Strengthened brand communication with in-depth analyses of competitors, market and economic changes.
Escola S. de Ponte de LimaViana do Castelo
Human Resources Specialist
02.2018 - 11.2018
Job overview
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Oversaw and managed hiring process and assisted human resources.
Education
Escola Secundária Ponte De LimaViana Do Castelo, Portugal
High School Diploma
09.2016 - 07.2018
Skills
Business Development
Timeline
Customer Service Specialist
Foundever
06.2022 - Current
Team Manager
Unwanted
01.2020 - 12.2021
Human Resources Specialist
Escola S. de Ponte de Lima
02.2018 - 11.2018
Digital Marketing Freelancer
Freelancer
06.2017 - Current
Escola Secundária Ponte De Lima
High School Diploma
09.2016 - 07.2018
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