Beiker Alejandro Ojeda De Almeida
Oeiras
Summary
Proven team player and effective communicator with a track record of enhancing system reliability and customer satisfaction at Experis through the implementation of best practices in incident management. Excel in fast-paced environments, prioritizing efficiency and teamwork, thanks to expertise in RPA and public speaking. Positive and adaptable attitude with a solid foundation in systems management and troubleshooting. Possess fundamental knowledge of network protocols and operating systems, along with skills in monitoring and maintaining system performance. Capable of ensuring optimal system operations and contributing to seamless IT processes.
Overview
3
3
years of professional experience
Work History
Banking System Operator
Experis
03.2023 - 10.2023
- Ensured high availability of critical systems by conducting routine audits and performance assessments.
- Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.
- Facilitated seamless transitions during major infrastructure upgrades, mitigating risks associated with downtime or data loss.
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
- Reviewed job logs and application errors with sense of urgency to meet customer needs.
- Monitored system and application availability and performance information to support efficient operation.
- knowledge in RPA
Call Center Customer Support
Sonae/Worten
12.2022 - 02.2023
- Support for the customer
- Scheduling and rescheduling of deliveries
- Stock Manager In store/online
- Large domestic installation manager
- Self-motivated, with a strong sense of personal responsibility.
- Improved first-call resolution rates by actively listening to customer needs and offering appropriate solutions based on their unique situations.
- Streamlined communication processes within the team by implementing new protocols that resulted in better collaboration among agents.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Store and Cash Operator, Stock Manager
O Boticário
11.2022 - 12.2022
- Christmas Booster
- Stock Consultant in Store and Warehouse
- Sell Manager
- Cash Manager
- Store Cleaning
- Accomplished multiple tasks within established timeframes.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Glass Cleaner
Sic Cleaner
10.2022 - 10.2022
- Window cleaning
- Revolving door cleaning
- Mirror Cleaning
- Increased workplace safety by properly using equipment, such as extension poles, squeegees, and ladders.
- Preserved the longevity of clients'' windows by carefully removing dirt, grime, and debris without causing scratches or other damage.
- Adapted quickly to new techniques for more efficient performance when working with diverse types of glass surfaces.
- Reduced customer complaints with meticulous attention to detail in all glass cleaning tasks.
- Completed projects on schedule by effectively prioritizing tasks and managing time.
- Improved building appearance by efficiently cleaning glass surfaces both indoors and outdoors.
Industrial Furnace Refinery
ENGITHERM
07.2022 - 10.2022
- Refurbishment of industrial furnaces
- Demolition of industrial furnaces
- Serving
- Among others
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Store Manager
CBD CONTINENTE ALFRAGIDE BOM DIA
08.2021 - 02.2022
- Store Operator (Fruits), (opening/closing)
- Cashier Service & Product Replenishment
- Warehouse Stock Manager
- Stock Manager
- Material Cleaning
- Shop cleaning
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager's Assistant
Cash Market
05.2020 - 05.2021
- Customer service
- Till Operator
- Product Replacement
- Material Cleaning
- Shop Cleaning
- Bandage Operator
- Accomplished multiple tasks within established timeframes.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Education
Computer Operator - Computer And Information Systems
Gustave Eiffel Professional SchoolComputer Operato
Amadora, Portugal06.2020
Third Year of Schooling -
Camilo Castelo Branco Secondary School
Carnaxide, Portugal06.2019
Skills
- Ability to work in a team
- Know how to listen and respect divergent ideas
- Share and develop with the team
- Self-awareness
- Motivational Skills
- Work Coordination
- Relationship Building
- Public Speaking
Languages
Portuguese
Spanish
German
English
Hobbies and Interests
- Tocar Violino
- Tocar Piano
- Boxe
- Leer livros entre outro
- Ouvir musica
Personal Information
- Place of Birth: Venezuela
- Date of Birth: 10/02/02
- Gender: Male
- Nationality: Portuguese
- Driving License: Yes
- Marital Status: Single
Timeline
Banking System Operator
Experis
03.2023 - 10.2023
Call Center Customer Support
Sonae/Worten
12.2022 - 02.2023
Store and Cash Operator, Stock Manager
O Boticário
11.2022 - 12.2022
Glass Cleaner
Sic Cleaner
10.2022 - 10.2022
Industrial Furnace Refinery
ENGITHERM
07.2022 - 10.2022
Store Manager
CBD CONTINENTE ALFRAGIDE BOM DIA
08.2021 - 02.2022
Store Manager's Assistant
Cash Market
05.2020 - 05.2021
Computer Operator - Computer And Information Systems
Gustave Eiffel Professional SchoolComputer Operato
Third Year of Schooling -
Camilo Castelo Branco Secondary School
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