Benjamin Biester
Lisboa
Summary
Effective Collection Officer promoting talents in contacting delinquent accounts and finding solutions to issues. Known for improving customer payment rates and offering outstanding research and reporting skills.
Overview
26
26
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Collection Officer
Europcar
02.2023 - 10.2024
Content reviewer
Cognizant
01.2022 - 02.2023
Content reviewer
Manpower
11.2020 - 12.2021
Customer Service Agent
Majorel Portugal
07.2020 - 09.2020
Employee
Teleperformance Portugal
05.2017 - 06.2020
- Backoffice for the Project Expedia Germany
Technical 2ndlevel phone support
Invoco Sales
08.2015 - 04.2017
- Tech
- Support for Apple
Call Center Agent
SKON
10.2014 - 08.2015
- Retention for Telefonica
Phone support
OTTO
05.2014 - 10.2014
Different Jobs
07.2009 - 09.2014
- For employment agencies
Unemployed
10.2013 - 04.2014
Internship
04.2008 - 01.2009
- For Event manager
Different call center jobs
05.2004 - 03.2008
- For employment agencies
Sales Representative
Hamburg-Mannheimer Insurance
09.2003 - 04.2004
Military service
04.2002 - 08.2003
- In Germany
Taxi driver
Wolter inc.
03.2001 - 03.2002
Trainee
09.1998 - 02.2001
- For Industry Mechanic
Education
School of Economy -
School of Economy
01.1997 - 01.1998
High School - administration and justice
01.1996 - 01.1997
General secondary school -
General Secondary School
Walsrode, Germany 01.1985 - 01.1996
Skills
Debt collection processes
Telephone etiquette
Data entry proficiency
Empathy and tactfulness
Investigative research
Teamwork
Customer service
Problem-solving
Self motivation
Personal Information
- Place of Birth: Walsrode
- Date of Birth: 08/17/78
Timeline
Collection Officer
Europcar
02.2023 - 10.2024
Content reviewer
Cognizant
01.2022 - 02.2023
Content reviewer
Manpower
11.2020 - 12.2021
Customer Service Agent
Majorel Portugal
07.2020 - 09.2020
Employee
Teleperformance Portugal
05.2017 - 06.2020
Technical 2ndlevel phone support
Invoco Sales
08.2015 - 04.2017
Call Center Agent
SKON
10.2014 - 08.2015
Phone support
OTTO
05.2014 - 10.2014
Unemployed
10.2013 - 04.2014
Different Jobs
07.2009 - 09.2014
Internship
04.2008 - 01.2009
Different call center jobs
05.2004 - 03.2008
Sales Representative
Hamburg-Mannheimer Insurance
09.2003 - 04.2004
Military service
04.2002 - 08.2003
Taxi driver
Wolter inc.
03.2001 - 03.2002
Trainee
09.1998 - 02.2001
School of Economy -
School of Economy
01.1997 - 01.1998
High School - administration and justice
01.1996 - 01.1997
General secondary school -
General Secondary School
01.1985 - 01.1996
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