BENJAMIN HUGGETT
Quinta Do Anjo
Summary
Dedicated professional with extensive training in team supervision, customer support, and construction. Proven ability to thrive in diverse international environments.
- Language Proficiency: Native English speaker
- Work Ethic: Reliable, punctual, and organized
- Interpersonal Skills: Strong ability to build relationships and foster collaboration
- Leadership: Skilled in understanding, motivating, and guiding teams
- Versatility & Efficiency: Adaptable and detail-oriented, consistently delivering high-quality results
- Commitment to Excellence: Passionate about contributing positively to the company’s success
Overview
14
14
years of professional experience
1
1
Certification
Work History
ENGLISH CUSTOMER REPRESENTATIVE
TELEPERFORMANCE Portugal
10.2022 - Current
- IT Remote Troubleshooting and Telephone Support; Provide Information about Products and Services; Answer Questions; Resolve Problems; Respond to Customer Complaints and Refunds; Upsell company Products.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Project: Wacom.
ENGLISH CUSTOMER SERVICE
SITEL Portugal
05.2022 - 09.2022
- Telephone Support; Provide Information about Products and Services; Answer Questions; Resolve Problems; Respond to Customer Complaints and Refunds
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Project: Airbnb.
TILER
Wallnut - Construction Business; Gofermode, Lda.; Protokol - Temporary Work
12.2021 - 04.2022
- Installment of tiles and support on other jobs for the company.
ENGLISH CUSTOMER SERVICE & IT SUPPORT
TELEPERFORMANCE Portugal
09.2018 - 10.2020
- IT Remote Troubleshooting and Telephone Support; Provide Information about Products and Services; Answer Questions; Resolve Problems; Respond to Customer Complaints and Refunds
- Provided exceptional service by consistently exceeding performance metrics, contributing to the overall success of the support team.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Projects: Accor Hotels and Caterpillar.
MANAGER / SITE SUPERVISOR / TEAM LEADER
Stone And Ceramic Ltd. & Gormley Stone Marble And
10.2015 - 09.2018
- Order Management; Cooperation with other Departments; Logistics Management; Verifying Stock and Ordering Necessary Material; Check the Work Area; Follow up Team Performance, Maintain High Standards of Health, Safety, and Quality.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
SUPERVISION ASSISTANT
Gormley Stone Marble and Granit Ltd
01.2011 - 03.2015
- Assisting Civil Engineer by Surveying Areas and Analyzing the Need of Workers, Materials, and Equipment in each Project.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Followed detailed directions from management to complete daily paperwork.
Education
College - Painting And Decorating
Midkent College
Maidstone2010
College - Carpentry And Joinery
Midkent College
Maidstone2008
Skills
- SALES FORCE
- ZENDESK
- MS TEAMS
- VPN
- CITRIX
- MS OFFICE
- Customer service excellence
- Problem-solving abilities
- Active Listening
- Escalation management
- Live chat support
- Critical Thinking
Previousexperiences
Construction, Carpentry & Joinery.
Personal Information
Date of Birth: 06/10/90
Websites
Certification
- SUPERVISOR SSSTS Level III
- FIRST AID AT WORK Level III
- HEALTH & SAFETY
Languages
English
Native language
ENGLISH
Proficient
C2
PORTUGUESE
Elementary
A2
References
Available Upon Request
Timeline
ENGLISH CUSTOMER REPRESENTATIVE
TELEPERFORMANCE Portugal
10.2022 - Current
ENGLISH CUSTOMER SERVICE
SITEL Portugal
05.2022 - 09.2022
TILER
Wallnut - Construction Business; Gofermode, Lda.; Protokol - Temporary Work
12.2021 - 04.2022
ENGLISH CUSTOMER SERVICE & IT SUPPORT
TELEPERFORMANCE Portugal
09.2018 - 10.2020
MANAGER / SITE SUPERVISOR / TEAM LEADER
Stone And Ceramic Ltd. & Gormley Stone Marble And
10.2015 - 09.2018
SUPERVISION ASSISTANT
Gormley Stone Marble and Granit Ltd
01.2011 - 03.2015
College - Painting And Decorating
Midkent College
College - Carpentry And Joinery
Midkent College
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