Summary
Overview
Work History
Education
Skills
Timeline
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Benoît Daniel

Senior Manager Customer Service And Sales
Limerick,Limerick

Summary

Professional with proven track record in customer service management. Skilled in team collaboration, conflict resolution, and relationship building. Strong focus on achieving results and adapting to changing needs. Exceptional communication, leadership, and problem-solving abilities.

Overview

12
12
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Senior Customer Service Manager

Sixt
Lisbon, Portugal
10.2024 - Current
  • Lead and motivate a team to achieve key KPIs and performance targets
  • Monitor and communicate operational metrics to align with business objectives
  • Emphasize customer experience with a strong focus on first contact resolution
  • Identify areas for process improvement through data analysis and root cause investigation
  • Conduct regular 1:1 meetings with agents to support development, provide coaching, and track progress
  • Lead performance reviews and provide structured feedback to drive continuous improvement
  • Maintain regular communication with key stakeholders to align on strategy, priorities, and expectations
  • Drive initiatives that enhance team efficiency and service quality across the department

Customer Service Agent

Sixt Rent A Car
Lisbon, Portugal
01.2024 - 10.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Maintained up-to-date knowledge of product and service changes.

Team Lead- Content Moderation

Teleperformance
Lisbon, Portugal
09.2022 - 09.2024
  • Lead, develop and motivate a team of 22 employees
  • Conflict resolution
  • Produce weekly/monthly reports for client
  • Provide feedback and guidance to the entire team
  • Recognise & reward high performance
  • Pin-point and provide necessary coaching for under performance

Content Moderator

Teleperformance
Lisbon, Portugal
09.2021 - 09.2022
  • Ensure online platform maintained a safe & engaging user experience
  • Ensure all content abided by Client’s policies & guidelines
  • Identify & address harmful/ inappropriate content while upholding freedom of expression and platform integrity
  • Pay strong attention to detail

Operator

Tipiak
Quimper, France
08.2019 - 02.2020
  • Unpacking stock and organizing accordingly for the line and kitchen
  • Upholding a high level of organization

Store Assistant- Fruit & Veg Department

E.Leclerc
Quimper, France
09.2013 - 08.2019
  • Stocking & organizing fruit and vegetable department
  • Assist & greet customers
  • Maintain a high level of cleanliness within the department
  • Receive deliveries, organize stock and be aware of sell by dates of all products

Education

Professional Certificate -

Carpentry
01.2009 - 01.2011

Skills

  • Customer service

  • People management

  • Microsoft Office

  • Complaint resolution

  • Problem-solving

  • Customer relationship management (CRM)

  • Training and mentoring

  • Quality assurance

  • Staff training

  • Call center operations

  • Team building

Timeline

Senior Customer Service Manager

Sixt
10.2024 - Current

Customer Service Agent

Sixt Rent A Car
01.2024 - 10.2024

Team Lead- Content Moderation

Teleperformance
09.2022 - 09.2024

Content Moderator

Teleperformance
09.2021 - 09.2022

Operator

Tipiak
08.2019 - 02.2020

Store Assistant- Fruit & Veg Department

E.Leclerc
09.2013 - 08.2019

Professional Certificate -

Carpentry
01.2009 - 01.2011

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Benoît DanielSenior Manager Customer Service And Sales