Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bertha Krechie

Takoradi

Summary

Dynamic and proactive professional with a strong background in customer service, honed at Gabriel A.S. Couto-Rango Consortium. Recognized for exceptional problem-solving skills and cash handling proficiency, consistently enhancing customer satisfaction through efficient service and meticulous record-keeping. Committed to maintaining cleanliness and safety standards in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Pump Attendant

Gabriel A.S. Couto-Rango Consortioum
03.2021 - 11.2024
  • Provided excellent service through timely responses to customer inquiries and concerns.
  • Provided exceptional customer service by answering questions about fuel types and prices, as well as offering additional services and products available at the station.
  • Demonstrated strong multitasking abilities while managing multiple vehicles'' refueling needs simultaneously without compromising quality of service or safety standards.
  • Enhanced customer satisfaction by providing efficient fueling services and maintaining a clean work environment.
  • Collaborated with team members to maintain a high level of cleanliness in the station area.
  • Ensured accurate record-keeping by meticulously documenting all completed transactions using the appropriate systems or software applications provided by the employer.
  • Maintained clean and orderly work station.

Bar Attendant

50-50 Sport
02.2021 - 03.2022
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Delivered drinks to customers at bar and tables.
  • Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.

Mobile Money Agent

NEP Production
12.2019 - 02.2021
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Education

High School Diploma -

Fijai Senior High School
Takoradi
06-2019

Skills

  • Cleanliness and organization
  • Initiative and proactivity
  • Cash handling proficiency
  • Vehicle maintenance awareness
  • Problem-solving
  • Cleaning and sanitation
  • Fluids checking
  • Fuel safety

Languages

English
Advanced (C1)
Fantse
Advanced (C1)
Ahanta
Bilingual or Proficient (C2)

Timeline

Pump Attendant

Gabriel A.S. Couto-Rango Consortioum
03.2021 - 11.2024

Bar Attendant

50-50 Sport
02.2021 - 03.2022

Mobile Money Agent

NEP Production
12.2019 - 02.2021

High School Diploma -

Fijai Senior High School

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Bertha Krechie