Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

BINIJ MICHEL

SPIRITUAL GUIDANCE
Braga,Braga
BINIJ MICHEL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

10
years of professional experience
5
years of post-secondary education
2
Languages

Work History

Peace Meadow NGO
Kozhikode

Organizational Development Consultant
01.2013 - 05.2021

Job overview

  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Amrita Cyber Security
Kannur

Telecaller
07.2016 - 03.2019

Job overview

  • Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Qualified leads and set up customer appointments for outside sales team.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Followed up with customers to solicit further sales.
  • Asked pertinent questions to understand customer requirements.

HDFC ERGO
Kannur

Vehicle Insurance
01.2013 - 03.2016

Job overview

  • Applied effective time management techniques to meet tight deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked effectively in fast-paced environments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Maxlife
Kannur

Insurance Advisor
06.2011 - 03.2013

Job overview

  • Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
  • Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
  • Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.
  • Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales Number%.
  • Tracked insurance claims to help policyholders settle claims, increasing customer satisfaction Number%.
  • Calculated premiums and established payment methods.
  • Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.

Education

University of Toronto
Ontario Canada

Science Of Relationship Understanding Human Needs from Human-Computer Interaction
03.2018 - 03.2019

University Overview

University of Mysore
Mysore

Bachelor Of Hotel Management from Hotel, Motel, And Restaurant Management
12.2007 - 06.2010

University Overview

Wesleyan University
Middletown USA

Social Psychology from Human Development And Family Studies (Online)
11.2019 - 11.2020

University Overview

Skills

Active Listening

Multitasking Abilities

Good Telephone Etiquette

Analytical and Critical Thinking

Excellent Communication

Written Communication

Interests

Cooking

Music

Reading

Timeline

Wesleyan University
Social Psychology from Human Development And Family Studies (Online)
11.2019 - 11.2020
University of Toronto
Science Of Relationship Understanding Human Needs from Human-Computer Interaction
03.2018 - 03.2019
Telecaller
Amrita Cyber Security
07.2016 - 03.2019
Organizational Development Consultant
Peace Meadow NGO
01.2013 - 05.2021
Vehicle Insurance
HDFC ERGO
01.2013 - 03.2016
Insurance Advisor
Maxlife
06.2011 - 03.2013
University of Mysore
Bachelor Of Hotel Management from Hotel, Motel, And Restaurant Management
12.2007 - 06.2010

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