Binita Singh
Lisbon,portugal
Summary
Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Over 4 years experience serving in luxury restaurants and 2 years experience in Customer Service.
Overview
3
3
years of professional experience
Work History
Barista
Memetti Gelado and Brunch
06.2023 - Current
- Provided friendly and attentive service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Assistant Waiter
Floresta Do Calhariz
03.2021 - 05.2023
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Set dining tables according to type of event and service standards.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
Education
BBA - Business Administration And Management
College De Paris
15 Rue Montmartre,75001 Paris06.2020
Skills
- Organized and efficient server
- Quick problem solver
- Committed team player
- High energy
- Flexible schedule capability
- Top-tier, full-service dining background
- Guest relations professional
- Cash handling expert
- Up-selling capability
- Organized
- POS systems
- Food and beverage services
- Exemplary customer service
Languages
Nepali
Native language
English
Intermediate
B1
Portuguese
Beginner
A1
Timeline
Barista
Memetti Gelado and Brunch
06.2023 - Current
Assistant Waiter
Floresta Do Calhariz
03.2021 - 05.2023
BBA - Business Administration And Management
College De Paris
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