Bishnu Prasad Bhandari
lisbon
Summary
Passionate individual committed to exploring data and technology. Curious and inquisitive team player completing tasks on time. Strong ability to research and communicate results in clear, professional manner.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
gurkha kitchen
01.2022 - Current
- Provide exceptional customer service by addressing inquiries and resolving issues promptly
- Collaborate with cross-functional teams to enhance customer experience
- Project-based work involving data analysis, applying theoretical knowledge to practical scenarios
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
microsoft excel
receptionist
01.2016 - 02.2018
- Generated regular industry standard outputs including status reports, risk assessments and estimates for business stakeholders.
- Developed and maintained support documentation for effective handovers, knowledge sharing and business continuity.
- Modeled histology data in Microsoft Excel.
- Coordinated firm cases in easy-to-review format by using Microsoft Excel spreadsheets.
Education
Diploma - Science, Software Development
Sagarmatha Multiple Campus, DIT Solution
Data Analysis Course -
Master School
Bachelor's Degree - Information Technology
Tribhuvan University
Kathmandu02-2025
Skills
- Strong analytical thinking and problem-solving abilities
- Proficiency in Microsoft excl, SQL and tableau
- Software development and programming languages(HTML, CSS, JAVA SCRIPT, PYTHON , JAVA)
- Data mining
- Customer service
- Active listening
- Critical thinking
- Machine Learning, Big Data, Version Control
Languages
Nepali, hindi and english
Native language
french and portuguse
Intermediate
B1
Certification
- data analyst certified from w3school.
Timeline
Customer Service Representative
gurkha kitchen
01.2022 - Current
microsoft excel
receptionist
01.2016 - 02.2018
Data Analysis Course -
Master School
Diploma - Science, Software Development
Sagarmatha Multiple Campus, DIT Solution
Bachelor's Degree - Information Technology
Tribhuvan University
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