Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
ProjectManager

Bárbara Fernandes do Vale

Amarante

Summary

I’m someone who finds joy in the small things. I unwind watching TV shows with my doggos, I’ll eat almost anything if it comes with Coca-Cola, and I’ve recently fallen into the world of vinyl records, DIY projects, and Pokémon card collecting. I believe having outside passions makes me a more balanced and creative teammate — and I love working with people who bring their whole selves to the table too.


Professionally, I’m looking for a work environment where I can continue growing, explore new skills, and contribute to projects that challenge me. I’m especially motivated by roles where I can bring structure to complexity, help teams communicate clearly, and ensure that things get delivered — not just planned. With experience across support, delivery, and project management, I thrive in roles that require cross-team collaboration, ownership, and adaptability.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Project Manager

Körber Pharma
08.2024 - Current
  • Acted as the primary point of contact for internal and external stakeholders regarding bug fixes and software deliveries
  • Led a cross-functional Scrum development team, ensuring alignment and timely execution of deliverables
  • Planned and coordinated the full lifecycle of hotfixes and service packs, from scope definition to deployment
  • Organized and executed software qualification processes to ensure delivery quality and compliance
  • Assessed and managed stakeholders, aligning expectations and maintaining transparent communication
  • Facilitated committees and cross-team meetings focused on known issues, promoting effective decision-making and resolution
  • Defined and maintained product scope and sprint backlog, in close collaboration with product and technical teams
  • Proactively removed development impediments to maintain team velocity and reduce delivery risks
  • Oversaw day-to-day operations, including workforce scheduling, shift coordination, and task prioritization
  • Led people and resource management efforts to support ongoing software maintenance and delivery activities

Technical Support Specialist

Körber Pharma
01.2024 - 07.2024
  • Tracked and followed up on the assessment, prioritization, and resolution of Scrum-reported bugs, ensuring timely progress and communication
  • Created and maintained a comprehensive knowledge base to support the activities of the software maintenance cluster and improve issue resolution efficiency
  • Monitored Jira queries and developed custom dashboards to provide clear visibility of KPIs and support data-driven decision-making
  • Collaborated with cross-functional teams to ensure alignment between technical support feedback and product development priorities
  • Contributed to continuous improvement initiatives by analyzing recurring issues and proposing process enhancements to reduce incident volume

Subject Matter Expert - Business Technical Support

Revolut
01.2023 - 12.2023
  • Provided guidance and technical support for business products via Jira tickets
  • Triaged tickets to determine escalation needs to the Product Team
  • Performed quality reviews on agent tickets, providing feedback to ensure high standards across the department
  • Investigated bugs in both production and test environments
  • Maintained active communication with the Product Team regarding product features and unresolved bugs
  • Updated and maintained internal knowledge base content
  • Managed incidents impacting the business platform and related features
  • Monitored alerts and dashboards to identify potential incidents
  • Supported team operations by assisting with extra tasks and team leader assignments

KYC Support Specialist

Revolut
04.2022 - 01.2023
  • Provided real-time chat support for identity verification of retail user accounts
  • Investigated user accounts to ensure regulatory compliance and proper application of remediation procedures
  • Resolved Jira tickets submitted by internal agents and external teams regarding KYC-related issues
  • Managed follow-ups on ongoing KYC cases to ensure timely resolution
  • Delivered buddy training for new joiners, supporting their onboarding and integration
  • Acted as a post-onboarding trainer, reinforcing best practices and compliance standards
  • Executed additional tasks as delegated by KYC team leaders to support team operations

Technical Advisor - Phone Support

Webhelp
05.2021 - 09.2021
  • Guided customers through technical troubleshooting steps to resolve product or service issues efficiently
  • Created detailed logs and maintained follow-ups in the customer’s profile to ensure service continuity and context retention
  • Referred complex problems to the appropriate teams and escalated issues when necessary, ensuring timely resolution
  • Ensured a positive customer experience by maintaining a professional and empathetic tone during high-pressure situations
  • Contributed to internal knowledge sharing by documenting recurring issues and suggested solutions for future reference

Education

Bachelor's Degree - Law

Universidade Católica de Pernambuco
01.2019

Postgraduate Diploma - Real Estate Law and Business

Damasio Educacional
01.2020

Skills

  • Project Management
  • Incident and Risk Management
  • Technical Support & Troubleshooting
  • Conflict Resolution & Problem Solving
  • Team Coordination & Cross-functional Collaboration
  • Stakeholder Communication & Engagement
  • Process Optimization & Continuous Improvement
  • Microsoft Package
  • Atlassian (Jira & Confluence)
  • Strong Communication Skills
  • Sense of Responsibility & Commitment
  • Organized and Methodical Working Style
  • Dynamic, Flexible, and Resilient under Pressure
  • Team-Oriented with High Organizational Involvement
  • Project planning and development

Certification

Certified Project Management Diploma


IPMA Level D Certification

Institute of Project Management



Languages

Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)

References

  • Jens Blodorn, Director, jens.bloedorn@koerber.com
  • Jörn Sawinski, Project Manager, joern.sawinski@koerber.com
  • Thorsten Tebbe, Director, thorsten.tebbe@koerber.com
  • Giovanni Ruzzante, KYC Team Leader, giovanni.ruzzante@revolut.com

Timeline

Project Manager

Körber Pharma
08.2024 - Current

Technical Support Specialist

Körber Pharma
01.2024 - 07.2024

Subject Matter Expert - Business Technical Support

Revolut
01.2023 - 12.2023

KYC Support Specialist

Revolut
04.2022 - 01.2023

Technical Advisor - Phone Support

Webhelp
05.2021 - 09.2021

Postgraduate Diploma - Real Estate Law and Business

Damasio Educacional

Bachelor's Degree - Law

Universidade Católica de Pernambuco

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Bárbara Fernandes do Vale