Primavera 10
Bruna Santana
Student
Cambridge, UK
Summary
With a strong foundation in International business management, data analysis and accounting I am a highly organized and confident graduate individual with excellent communication skills, exceptional problem-solving and analytical skills. As a fast learner, hard worker, and productive team player, excellent eyes for details enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. I excel in motivating and collaborating with others. My passion for helping individuals, embracing challenges, and delivering results defines my professional approach.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Accounts Assistant
Itrio Agency
Luanda
06.2023 - 09.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Organized data into multiple spreadsheets to streamline data.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Used accounting software to prepare weekly and monthly financial reports.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Transferred data and documents to facilitate system migration and software updates.
Cashier Trainer
Tenpin
Cambridge
02.2022 - 09.2022
- Supervised new and existing cashiers.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained stock to meet expected customer demand.
Waitress
Nando´s
Cambridge
05.2019 - 01.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Greeted new customers, discussed specials, and took drink orders.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
Coffee Barista
Starbucks
Cambridge
10.2018 - 03.2019
- Controlled line and crowd with quick, efficient service.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
Elizabgela Filomena
Luanda, Angola 02.2010 - 12.2016
Bachelor of Science - International Business Management
Anglia Ruskin University
Cambride, UK 10.2019 - 05.2023
Intensive Course - Accounting With Primavera 10
Angolan School
Luanda, Angola 04.2001 -
Skills
Communication
Organized
Team work
Meeting deadlines
Critical thinking
Software
Microsoft office
Certification
English
Timeline
Accounts Assistant
Itrio Agency
06.2023 - 09.2023
Data analysis
05-2023
Cashier Trainer
Tenpin
02.2022 - 09.2022
Bachelor of Science - International Business Management
Anglia Ruskin University
10.2019 - 05.2023
Waitress
Nando´s
05.2019 - 01.2022
Coffee Barista
Starbucks
10.2018 - 03.2019
English
05-2017
High School Diploma -
Elizabgela Filomena
02.2010 - 12.2016
Intensive Course - Accounting With Primavera 10
Angolan School
04.2001 -