Bruno Godinho
Lisbon
Summary
With nearly 26 years track record in Konica Minolta, I am driven by challenge and results achievement management professional with the ability to lead teams to success. Strong focus on Customers and team collaboration, operational efficiency, and achieving measurable outcomes. Adept of communication and strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IJ Technical Specialist Manager
Konica Minolta Business Solutions Europe GmbH
04.2020 - Current
- Maintained and developed comprehensive documentation of technical processes for 3rd party inkjet solutions and laser finishing solutions, facilitating knowledge sharing among team members and EU organizations.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Completed troubleshooting and diagnostics on End-customers and company resources.
- 3rd Party manufacturers support, service and R&D validation of portfolio products of the company.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Assessed business requirements to create focused solutions.
- End-customer support activities and satisfaction assessment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
PP & Industrial Printing Pre-Sales Specialist
Konica Minolta Business Solutions Portugal
08.2018 - 03.2020
- Pre and Post sales activities for POD hardware and software solutions.
- Sales team technical support activities.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints.
Technical Specialist CAMEA
Konica Minolta Business Solutions Europe GmbH
04.2015 - 07.2018
- Trained Distributors technicians of Central Asia, Middle-East and Africa countries on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Technical and Support Business Development of CAMEA Distributors.
- CAMEA Distributors quality assessment based on company standards.
- On-site support and training.
- Yearly meetings for knowledge exchange promotion with Distributor organizations service staff.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered training programs to enhance product knowledge and customer service skills.
National PP Trainer & Support Specialist
Konica Minolta Business Solutions Portugal
10.2003 - 03.2015
- Coached technical and customer support teams on best practices, providing constructive feedback to support their professional growth.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Developed and implemented successful onboarding program.
- Participation and collaboration with BEU Service Division activities.
- Built, maintained and promoted professional relationships between Sales and Service teams.
- On-site customer support and service activities.
Service Engineer
NEA Portugal (Konica Minolta BS Portugal)
05.1999 - 09.2003
- Post Sales service support for Office products (Color and BW).
- Updated and maintained assigned machines per manufacturer specifications.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Improved service quality, conducting detailed post-service evaluations and implementing feedback mechanisms for continuous improvement.
- Provided expert technical assistance during installation, ensuring proper setup and alignment of complex machinery components.
Education
Engineer Level 3 CE - Electronics, Digital Systems & Project Development
Esc. Prof. Herculano De Carvalho
Lisbon, Portugal07-1995
Course Advanced of English (CAE) - English Language
Cambridge School
Lisbon, Portugal07-1995
German For Beginners - German Language
German-Maltese Circle
Malta, Valleta02-2017
Skills
- Printing technologies
- Presentations and public speaking
- Customer relationship building
- Project management
- Business process analysis
- Teamwork
- Leadership
- Adaptability
Certification
ITIL Service Management advocate
Languages
Portuguese
Native language
English
Proficient
C2
German
Beginner
A1
Additional Information
Married for 23 years, father of a 14 year old lovely daughter, owner of the best dog in the world (Bolt, a 5 year old Jack Russel Terrier) likes to travel and spend family quality time in his countryside house.
Timeline
IJ Technical Specialist Manager
Konica Minolta Business Solutions Europe GmbH
04.2020 - Current
PP & Industrial Printing Pre-Sales Specialist
Konica Minolta Business Solutions Portugal
08.2018 - 03.2020
Technical Specialist CAMEA
Konica Minolta Business Solutions Europe GmbH
04.2015 - 07.2018
National PP Trainer & Support Specialist
Konica Minolta Business Solutions Portugal
10.2003 - 03.2015
Service Engineer
NEA Portugal (Konica Minolta BS Portugal)
05.1999 - 09.2003
ITIL Service Management advocate
Engineer Level 3 CE - Electronics, Digital Systems & Project Development
Esc. Prof. Herculano De Carvalho
Course Advanced of English (CAE) - English Language
Cambridge School
German For Beginners - German Language
German-Maltese Circle
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