Bruno Nunes

• Facilitated regular training sessions for crew development and skill enhancement.
• Ensured passenger safety by enforcing strict adherence to aviation regulations.
• Responded quickly to emergencies, ensured passenger wellbeing at all times.
• Managed in-flight services resulting in efficient operation and satisfied customers.
• Administered first aid when necessary ensuring passenger health was not compromised.
• Provided premium customer service for increased passenger satisfaction.
• Coordinated cabin crew activities to optimise flight operations.
• Managed emergency response actions following established procedures for evacuation and passenger safety.

My duties:

• To recruit, train and assist new starters in performing under brand standards
• To monitor and assist in the execution of the company's KPI
• To report any incident to Front Office Manager and Ops Manager
• To coordinate the smooth transition of information from the night team to the day team
• Ensure all credit, allowances and cash procedures are adhered to throughout the hotel.
• To prepare and process daily and weekly reports for head office and GM
• To supervise and intervene whenever action is required in all departments.
• To analyse and identify action on discrepancies between departments during the business day.
• Experience in opening and closing a hotel.

In this role, I had a few months to learn as Night Auditor and right after as Night Service Manager.

My duties:

• Training new starters following brand standards
• To prepare night rotas
• To report any incident to Nights Manager and Ops Manager
• To follow brand standards and co-ordinate the smooth transition of information from the night team to the day team
• Ensure all credit, allowances and cash procedures are adhered to throughout the hotel.
• To ensure that the night audit is completed and balanced to the company standard, and directly report it to Hotel's GM and owners
• To supervise and intervene whenever action is required on all departments.

• Signor Valentino's Saint David's 2, Cardiff This was my first and only job in the UK.

My role:

• Opening and closure of the venue.
• Working first hand with suppliers - personalised service, always keeping the high standard.
• Staff management ( schedule, hours worked, answers any doubt regarding work) -middleman between General Manager and Staff and the other way around.
• Stock management and control.
• Correctly calculated inventory and ordered appropriate supplies.
• Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Quickly identified problem situations and skilfully resolved incidents to the satisfaction of involved parties.

• Casa do Marquês – Lisboa, Lisboa Casa do Marques, was my primary school hospitality wise. In here I have learned how to provide a high standard costumer service but specially how to serve.

My roles:

• Events Host.
• Events Waiter.
• Events Barman.
• In this company, as an event and catering company, I have learned to manage crowded places and large numbers at the same time, always maintaining the high standard service.

Talenter I stepped into 5-star hotels. Such as Myriad by Sana, Epic San, Tivoli Avenida and Corinthia Hotel Lisboa.

With role consisting in:

• F&B assistand ( Breakfast, Lunch, Dinner, Room Service, Banquets and Meetings)
• Hosting functions
• Assist guests requirements
• Work along with large team
• Distribute tasks for new starters