Caitlyn Dantzman
Hopewell Junction,New York
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telephone Interviewer
Siena College Research Institute
10.2022 - Current
- Gathered data and insights from participants during telephone interviews.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Maintained comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Administered phone interviews to survey participants.
- Documented records of call information.
Cashier
Alps Sweet Shop
06.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Receptionist
Offices of Dantzman and Dantzman
06.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed approximately 30 incoming calls, emails, and faxes per day from clients.
Front Desk Receptionist
All Sport Health and Fitness
06.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts.
- Developed strong working relationships with team members, fostering positive work environment.
Server
Carvel
04.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained lean and orderly dining area for enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Politcal Communications
Siena College
Loudonville, New York 05.2025
High School Diploma -
Our Lady of Lourdes High School
Poughkeepsie, NY06.2021
Affiliations
Member, Women’s Soccer Team, Our Lady of Lourdes, 2017-2021
Member, American Red Cross Club, 2021-present
Member, Habitat for Humanity Club, 2021-present
Member, Make-A-Wish Club, 2021-present
Member, Pre-Law Society, 2022-2024
Member, Intramural Volleyball, Siena College, 2023
Additional Information
- Awards and Honors , National Honors Society
Certification
- [CPR] Training - [Summer 2023]
Timeline
Cashier
Alps Sweet Shop
06.2023 - 01.2024
Receptionist
Offices of Dantzman and Dantzman
06.2023 - 08.2023
Telephone Interviewer
Siena College Research Institute
10.2022 - Current
Front Desk Receptionist
All Sport Health and Fitness
06.2022 - 08.2022
Server
Carvel
04.2021 - 08.2021
Bachelor of Arts - Politcal Communications
Siena College
High School Diploma -
Our Lady of Lourdes High School
Similar Profiles
Sana AkhtarSana Akhtar
Associate Auditor II at The Research Foundation for SUNYAssociate Auditor II at The Research Foundation for SUNY
Daniel VieuDaniel Vieu
Customer Service Representative at Nesco Resource/ Siena Collage Research InstituteCustomer Service Representative at Nesco Resource/ Siena Collage Research Institute
Mangaiyarkarasi RavirajanMangaiyarkarasi Ravirajan
Emeritus Scientist at Central Inter Disciplinary Research Facility Sri BalajiVidyapeeth University, Mahatma Gandhi Medical College and Research InstituteEmeritus Scientist at Central Inter Disciplinary Research Facility Sri BalajiVidyapeeth University, Mahatma Gandhi Medical College and Research Institute
Mark RatseyMark Ratsey
Delivery Rider at Durants Party RentalsDelivery Rider at Durants Party Rentals
Mali HardingMali Harding
Youth Group Leader at Valley Christian ChurchYouth Group Leader at Valley Christian Church