Caitlyn Dantzman
Hopewell Junction,New York
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telephone Interviewer
Siena College Research Institute
10.2022 - Current
- Gathered data and insights from participants during telephone interviews.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Maintained comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Administered phone interviews to survey participants.
- Documented records of call information.
Cashier
Alps Sweet Shop
06.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Receptionist
Offices of Dantzman and Dantzman
06.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed approximately 30 incoming calls, emails, and faxes per day from clients.
Front Desk Receptionist
All Sport Health and Fitness
06.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts.
- Developed strong working relationships with team members, fostering positive work environment.
Server
Carvel
04.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained lean and orderly dining area for enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Politcal Communications
Siena College
Loudonville, New York 05.2025
High School Diploma -
Our Lady of Lourdes High School
Poughkeepsie, NY06.2021
Affiliations
Member, Women’s Soccer Team, Our Lady of Lourdes, 2017-2021
Member, American Red Cross Club, 2021-present
Member, Habitat for Humanity Club, 2021-present
Member, Make-A-Wish Club, 2021-present
Member, Pre-Law Society, 2022-2024
Member, Intramural Volleyball, Siena College, 2023
Additional Information
- Awards and Honors , National Honors Society
Certification
- [CPR] Training - [Summer 2023]
Timeline
Cashier
Alps Sweet Shop
06.2023 - 01.2024
Receptionist
Offices of Dantzman and Dantzman
06.2023 - 08.2023
Telephone Interviewer
Siena College Research Institute
10.2022 - Current
Front Desk Receptionist
All Sport Health and Fitness
06.2022 - 08.2022
Server
Carvel
04.2021 - 08.2021
Bachelor of Arts - Politcal Communications
Siena College
High School Diploma -
Our Lady of Lourdes High School
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