Carina Carvalho
HR Manager
Lisboa
Summary
Dynamic HR Manager | 5+ years of experience in fast-growing IT companies. Proven expertise in HR business partnering, talent acquisition, performance management, employee engagement, and HR process improvement. Skilled in data-driven decision making, HR analytics, workforce planning, and organizational development. Recognized for building strong workplace culture, fostering employee relations, and driving results that support business growth.
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
11
11
years of professional experience
8
8
Certifications
3
3
Languages
Work History
HR Manager
Host Hotel Systems
04.2022 - Current
- Spearheaded the establishment and leadership of the HR function from inception in a rapidly expanding IT company, transforming it into a structured, people-centric organisation. Acted as a strategic HR Business Partner (HRBP), aligning the people strategy with overarching business goals while driving talent management, workforce planning, and succession planning initiatives. Managed key HR generalist functions, encompassing performance management, employee development, engagement protocols, payroll, compensation frameworks, and benefits administration. Leveraged HR metrics, KPIs, and People Analytics to inform data-driven HR decisions, enhance processes, and improve overall employee experience. Engineered efficient HR processes, policies, and systems, establishing a solid foundation for organisational growth and supporting transformative cultural shifts.
HR Corporate Associate
Zomato
06.2021 - 04.2022
- Commenced tenure as an HR Associate, overseeing payroll, contract management, legal compliance, occupational health and safety regulations, and various HR processes. Progressed organically into an HR leadership role, assuming comprehensive responsibility for recruitment, onboarding, performance management, and enhancing employee engagement. Developed and instituted performance improvement templates (PIP) whilst standardising HR policies and procedures across the organisation. Ensured compliance with legal standards and regularisation of HR processes within the company.
Luxury Travel Specialist
El Corte Inglés Travel Agency
03.2018 - 03.2022
- Conceptualised tailor-made travel itineraries designed to meet and exceed each client's unique needs and expectations. Presented bespoke itineraries and innovative destinations, highlighting distinctive travel experiences to entice high-end clients. Sold premium travel products and luxury experiences to discerning clientele, enhancing customer satisfaction.
Guest Relations / Customer Experience
Grecotel resorts
05.2015 - 10.2015
- Facilitated exceptional service and support for hotel guests throughout their stay, ensuring a memorable experience. Oversaw the hotel team, coordinating daily operations and upholding stringent service quality standards. Monitored social media platforms and guest reviews, providing proactive responses to feedback to bolster the hotel's reputation.
Education
Post-graduate - Hotel Direction
ESEIG
Porto, Portugal01.2014
Tourism Degree - Tourism
Escola Superior de Tecnologia e Gestão - ESTG
Viana do Castelo01.2012
Skills
Compliance & Governance
Certification
Professional in Human Resources (HRCI PHR) Udemy 2025-07
WEBSITES AND SOCIAL LINKS
LinkedIn: https://www.linkedin.com/in/carina-carvalho-698188a3/
Timeline
HR Manager
Host Hotel Systems
04.2022 - Current
HR Corporate Associate
Zomato
06.2021 - 04.2022
Luxury Travel Specialist
El Corte Inglés Travel Agency
03.2018 - 03.2022
Guest Relations / Customer Experience
Grecotel resorts
05.2015 - 10.2015
Tourism Degree - Tourism
Escola Superior de Tecnologia e Gestão - ESTG
Post-graduate - Hotel Direction
ESEIG