Carla Dulce Marques Dos Santos

Highly customer-focused with a background in accounting, social media marketing, digital literacy, strategic planning, networking, analytical thinking, and maintaining composure under pressure. Experienced Sales Consultant with over 14 years in Hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Focused Medical Sales Consultant with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Passionate Call Centre Agent with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Motivated Public Relations with 22 years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, customer service improvements. Dedicated highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritization. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Reliable Timeshare Sales Consultant with Vacation Club industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Organised and dependable. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

• Zumba Instructor
• Walking/Gym/Dancing/Socializing with friends
• Fabric Painting

• Fundamental Sales Skills Training: Prospecting, Discovery, Up-selling Techniques
• Telephone Etiquette Certification
• Herbalife Supervisor
• Pestana Millionaires Club - Sales Volume £500,000.00 December 2014
• Pestana Millionaires Club - Sales Volume £1000,000.00 June 2016
• Pestana Millinaires Club - Sales Volume £3000,000.00 July 2023