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Trabajadora responsable y comprometida, con experiencia en el área de bar,
snack y panadería, así como en atención al cliente. Cuento con buenas
habilidades de comunicación, trato cordial y capacidad para desempeñarme de
manera eficiente en equipo. Me caracterizo por mi puntualidad, organización y
enfoque en brindar un servicio de calidad.


  Aumentar las relaciones interpersonales. Soy una persona que se esfuerza en todo momento por garantizar la satisfacción del cliente
  Tengo facilidad para trabajar tanto en equipo como de forma independiente, según las necesidades. Busco la oportunidad de demostrar mi conocimiento al igual que estoy siempre dispuesta a superarme y aportar a la empresa para la que este empleada así como tengo flexibilidad para adaptarme al horario y tareas que se me asignan y siempre abierta a asumir nuevos retos. La empatía con los colegas a sido un factor decisivo para la toma de decisiones y la visión estratégica del negocio.
  Me encuentro terminando un curso de Cajero-Reponedor, para poder optar por una plaza cajero o dependiente en tienda ya que me considero una persona versátil y capaz de simultanear varias tareas.


Proven to excel in high-pressure environments, I leveraged my strong multitasking and customer service skills at Brunswick Zone to significantly enhance guest satisfaction. My expertise in beverage preparation and my outgoing personality cultivated a loyal clientele, driving revenue growth. I consistently ensured compliance with health and safety regulations, demonstrating my commitment to excellence and teamwork. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


  Profesional cualificado con más de 28 años de experiencia en el área de recepción y gerencia de hoteles; formado bajo los más altos estándares de calidad; Normas ISO, ISO-2015, FAIR TUR. Trabajador dinámico, formador de equipos de calidad con priorización de tareas y objetivos. Profesional en el área de Gerencia División Cuartos con amplio manejo de todos los procedimientos, protocolos y estándares de recepción de hoteles con calificación de 4 y 5 estrellas. Manejo de 5 idiomas. a nivel avanzado y con más de 25 años trabajando en cadenas hoteleras internaciones españolas; Como recepcionista, supervisor de recepción, asistente de jefe de recepción jefe de recepción, gerente división cuartos, asistente de dirección
  Gerente de operaciones, gerente general, y demás áreas afines a servicio al cliente. He participado en aperturas, organización y dinamización de diferentes hoteles y recepciones en las cuales logramos servicios de calidad número no.1, según los estándares establecidos. Mi formación profesional está sustentada en titulaciones universitarias y de formación, además los conocimientos empíricos han sido auditados, a través, de la práctica y la experiencia.

Flexible hard worker ready to learn and contribute to team success. Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.

Carla Maria Andrea Fauvrelle Da Costa

Summary

Overview

Work history

Gerente de Snack Bar

Recepcionista de hotel

Gerente WHSmith

Team Leader - Empresa de Prestação de Serviços

Jornalista Radio e Jornal

Education

9º Ano de Escolaridade -

Curso profissional de Jornalismo - Jornalismo e comunicação

IDIOMAS

Timeline

Gerente de Snack Bar

Recepcionista de hotel

Gerente WHSmith

Team Leader - Empresa de Prestação de Serviços

Jornalista Radio e Jornal

Curso profissional de Jornalismo - Jornalismo e comunicação

9º Ano de Escolaridade -

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