Carlo Di Dato
Porto
Summary
I am a 23 year old Italian professional, who recently relocated to Portugal in pursuit of new opportunities and experiences.
I am dedicated and results-oriented, with a diverse background in customer relationship management and a proven track record of delivering exceptional customer service.
I am now seeking a challenging position where I can leverage my skills in customer success management, problem-solving, effective communication, and organizational expertise. Drawing from experience in technical support, product upselling, and data entry, I offer a comprehensive skill set to contribute to a dynamic team and enhance overall efficiency.
Overview
5
5
years of professional experience
Work History
Stadium Bar Partner
SSC Napoli Football Club
11.2018 - 06.2023
- Collaborated as a partner in the operations of a prominent stadium bar, contributing to successful event coordination, management and team efficiency.
- Provided outstanding service to all individuals, promoting effective, and lasting relationships.
- Demonstrated strong organizational skills in handling logistics, scheduling, and resource management.
- Engaged in effective problem-solving and decision-making to ensure a seamless customer experience.
Call Center Representative
Telecom Italia
02.2019 - 07.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Head Waiter
Various Restaurants
01.2018 - 01.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Developed and maintained positive customer relationships, contributing to repeat business.
Education
High School Diploma -
Istituto Paritario "San Castrese"
Napoli, Italy06.2019
Skills
- Customer Relationship Management
- Problem-solving Ability
- Effective Communication
- Organizational Skills
- Report Preparation
- Technical Support
- Product Upselling
- Data Entry
- Customer Service
Languages
Italian
Native language
English
Proficient
C2
Spanish
Upper intermediate
B2
Portuguese
Intermediate
B1
Timeline
Call Center Representative
Telecom Italia
02.2019 - 07.2019
Stadium Bar Partner
SSC Napoli Football Club
11.2018 - 06.2023
Head Waiter
Various Restaurants
01.2018 - 01.2019
High School Diploma -
Istituto Paritario "San Castrese"
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