Traveling
Carlos Annes
Senior Microsoft Consultant
Vale de Milhacos,Corroios
Summary
Dedicated Microsoft technologies expert versed in IT operations within a Microsoft environment. Broad background working with server technology, applications, and connectivity within NOC and user support scenarios. Insightful Information Technology Manager with 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Experienced and enthusiastic with experience in Microsoft infrastructure platforms, and a strong focus on Microsoft Exchange, Skype for Business, and Microsoft Office 365. Integrate theoretical and practical knowledge of security and system architectures to minimize risk, amplify organizational stability, and advance business continuity. Possess exceptional analytical insight needed to support project management processes and project-related activities, including solution design, analysis, configuration, customization, and deployment.Trackk record of success across wide range of industries.
Overview
10
10
years of professional experience
4
4
Certificates
Work History
Microsoft CONSULTANT
Ericsson
4 2023 - Current
- Deliver architecture design, planning, implementation and development of scripts to automate the upgrade of the hybrid messaging infrastructure.
- Managed project timelines effectively by coordinating resources, setting milestones, and tracking progress to ensure timely delivery of solutions.
- Integrated third-party applications into existing Microsoft ecosystems, extending functionality without compromising system stability or security.
- Increased productivity by training end-users on the effective use of various Microsoft tools and technologies.
- Conducted comprehensive system assessments to identify areas of improvement in existing IT infrastructure, recommending strategic upgrades when necessary.
- Designed visually appealing reports and dashboards using Power BI for informed decision making.
- Collaborated with cross-functional teams to ensure seamless integration of Microsoft products in diverse IT environments.
- Maintained up-to-date knowledge of industry trends and best practices, providing valuable insights to clients on emerging technologies.
- Enhanced client satisfaction by delivering tailored Microsoft solutions for their specific business needs.
- Streamlined business processes by automating repetitive tasks using Microsoft Power Automate and Powershell Scripting
Microsoft CONSULTANT
Metro Lisboa
01.2023 - 4 2023
- Deliver architecture design, planning, implementation and execution of Exchange OnPrem and Exchange Online.
- Deliver architecture design, planning, and execute migration of AD DS DC and Certificate Authority.
- Upgraded Forest and Domain function levels to 2019 and Active Directory Domain Controllers to version 2019.
- Managed project timelines effectively by coordinating resources, setting milestones, and tracking progress to ensure timely delivery of solutions.
- Introduced agile methodologies in development projects, increasing project efficiency and adaptability to changing requirements.
- Conducted comprehensive system assessments to identify areas of improvement in existing IT infrastructure, recommending strategic upgrades when necessary.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Communicated regularly with customers concerning data exchange and technology integration.
- Managed client relationships through regular check-ins and updates on project progress.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
EXCHANGE/OFFICE365 CONSULTANT
Richemont
08.2022 - 01.2023
- Deliver architecture design, planning, implementation, and execution to migrate the messaging infrastructure to Exchange 2019 Hybrid.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines
- Managed client relationships through regular check-ins and updates on project progress
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement
EXCHANGE/OFFICE365 CONSULTANT
Koerber
06.2021 - 07.2022
- Performed migrations, transformations, and design solutions on Exchange OnPrem and Hybrid including security, identity, and network assessments of all 20+ subsidiaries witch included Exchange OnPrem implementations, Hybrid migrations into a single Tenant and multiple tenants.
EXCHANGE/OFFICE365 CONSULTANT
European Commission
11.2018 - 05.2021
- Served as a team leader of the project team, providing solutions design to the Exchange and Skype environment; acted as 3rd level support to critical issues.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Reduced project timelines with proactive planning and close monitoring of progress.
- Identified technical risks within managed projects.
OFFICE 365 / EXCHANGE SUPPORT ENGINEER
Microsoft
01.2016 - 10.2018
- As an Exchange Support Engineer at Microsoft Tier 2 and Tier 3, supported Enterprise and Premier Customers from the EMA region with the solutions design, implementations, troubleshooting and migrations support.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
MESSAGING AND LYNC ADMINISTRATOR
European Patent Office
01.2015 - 12.2015
- Messaging and Lync Administrator. and Architect.
- Performed configuration of TCP/IP networking technology, Reverse Proxy, Load Balancers, Office 365, SIP, VOIP (Voice Over Internet Protocol), Hyper-V, and SAN (Storage Area Networks) solutions.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Generated reports to suggest corrective actions and process improvements.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
LYNC SUPPORT ESCALATION ENGINEER IN MICROSOFT
Gfi Informatique
09.2014 - 01.2015
- Provided technical support to Professional, Enterprise, and Premier Customers for product problems and interacted with the other teams in Microsoft to execute new implementations and solutions to customer issues.
Education
High School Diploma -
UAL
Lisbon, 11Skills
Certification
Microsoft Certified
Interests
Motorsports
Football
Martial Arts
Timeline
Microsoft CONSULTANT
Metro Lisboa
01.2023 - 4 2023
EXCHANGE/OFFICE365 CONSULTANT
Richemont
08.2022 - 01.2023
EXCHANGE/OFFICE365 CONSULTANT
Koerber
06.2021 - 07.2022
EXCHANGE/OFFICE365 CONSULTANT
European Commission
11.2018 - 05.2021
OFFICE 365 / EXCHANGE SUPPORT ENGINEER
Microsoft
01.2016 - 10.2018
MESSAGING AND LYNC ADMINISTRATOR
European Patent Office
01.2015 - 12.2015
LYNC SUPPORT ESCALATION ENGINEER IN MICROSOFT
Gfi Informatique
09.2014 - 01.2015
Microsoft CONSULTANT
Ericsson
4 2023 - Current
High School Diploma -
UAL
Professional Highlights
- Performed migration from legacy Exchange to Exchange 2016, 2019, 2022 in an environment with over 800k mailboxes, +64 Exchange Servers, on-prem and hybrid deployments, medium and large European institutions.
- Led a project to implement a Hybrid environment with Office 365 for Exchange and Skype. This role involved the creation of several types of documents aligned with the ITIL process and requirements like RFC - change requests.
- Designed, built, and maintained Unified Communications Platform with over 40k users.
- Provided architecture design and administration of the Exchange and Lync Infrastructures with over 40k mailboxes and users.
- Performed Active directory upgrade, with over 10 Domain controllers and multiple domains and forest trusts, having DHCP failover, and DNS zones scopes for replications, some in hybrid deployment's with AAD (Azure Active Directory) and Exchange.
- Preformed the Architecture and development of scripts to automate the migration and configuration of Exchange servers to 2019 or 2022.
Technicalforte
- Windows Server (all OS)
- Microsoft Exchange Server (all versions)
- Office 365
- Azure
- SharePoint
- Microsoft Purview
- PowerShell Scripting
- M365 Security & Compliance
- Skype for Business
- Active Directory
- Outlook
- Skype Client
- Firewalls
- Routing DNS
- ADPS
- ADFS
- Ad Sync
- RBAC
- Public Folders
- Network Load Balancers
- Federation
- VMWare Hyper-V
- TMG
- VoIP - Avaya, and Cisco
- IBM Tivoli Storage Manager
- BlackBerry Servers
- VMware ESX Symantec AV
- SCOM
- MacAfee Mail-Relay
- Lync Online and Lync Server
- DirSync
- IIS
- Teams
- Power Platform
Previous Experience
- Office 365 Subject Matter Expert, Teleperformance, Portugal, Lisbon, PT, 07/2012 – 09/2014
- System Administrator, Additive, 06/2009 – 07/2011
- Helpdesk/System Administrator, 05/2007 – 03/2009
Professional Highlights
- Performed migration from legacy Exchange to Exchange 2016, 2019, 2022 in an environment with over 800k mailboxes, +64 Exchange Servers, on-prem and hybrid deployments, medium and large European institutions.
- Led a project to implement a Hybrid environment with Office 365 for Exchange and Skype. This role involved the creation of several types of documents aligned with the ITIL process and requirements like RFC - change requests.
- Designed, built, and maintained Unified Communications Platform with over 40k users.
- Provided architecture design and administration of the Exchange and Lync Infrastructures with over 40k mailboxes and users.
- Performed Active directory upgrade, with over 10 Domain controllers and multiple domains and forest trusts, having DHCP failover, and DNS zones scopes for replications, some in hybrid deployment's with AAD (Azure Active Directory) and Exchange.
- Preformed the Architecture and development of scripts to automate the migration and configuration of Exchange servers to 2019 or 2022.
Technicalforte
- Windows Server (all OS)
- Microsoft Exchange Server (all versions)
- Office 365
- Azure
- SharePoint
- Microsoft Purview
- PowerShell Scripting
- M365 Security & Compliance
- Skype for Business
- Active Directory
- Outlook
- Skype Client
- Firewalls
- Routing DNS
- ADPS
- ADFS
- Ad Sync
- RBAC
- Public Folders
- Network Load Balancers
- Federation
- VMWare Hyper-V
- TMG
- VoIP - Avaya, and Cisco
- IBM Tivoli Storage Manager
- BlackBerry Servers
- VMware ESX Symantec AV
- SCOM
- MacAfee Mail-Relay
- Lync Online and Lync Server
- DirSync
- IIS
- Teams
- Power Platform
Previous Experience
- Office 365 Subject Matter Expert, Teleperformance, Portugal, Lisbon, PT, 07/2012 – 09/2014
- System Administrator, Additive, 06/2009 – 07/2011
- Helpdesk/System Administrator, 05/2007 – 03/2009
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