Carlos Sousa
Santarém,Portugal
Summary
A highly skilled professional. Proficient in cloud and IT infrastructure, IoT, and embedded systems quality control and prototyping. Demonstrates strong capabilities in hardware prototyping, PCB design and assembly, as well as software and hardware troubleshooting. Experienced in network maintenance, cryptocurrency services, blockchain technologies, and web solutions. Adept at managing Office 365 environments and Apple devices. Committed to leveraging technical skills to drive innovation in technology solutions.
Offering strong background in problem-solving and analytical thinking. Knowledgeable about IT systems, network configurations, and software troubleshooting. Strong communication and teamwork skills, with proactive approach to learning. Ready to use and develop technical skills, problem-solving abilities, and teamwork.
Overview
14
14
years of professional experience
4028
4028
years of post-secondary education
Work history
Gerente de soluções web
RedFénix Engenharia
Tomar, Santarém
11.2015 - 07.2025
- Oversaw the design and implementation of web solutions, increasing client acquisition by 30%.
- Coordinated with developers to ensure that websites were optimized for performance and user experience.
- Analyzed website traffic data and user feedback to refine web strategies, boosting traffic by 25% in under six months.
- Led project management efforts for web development initiatives, ensuring timely delivery within budget constraints.
Consultoria em soluções Apple
RedFénix Engenharia
Tomar, Santarém
11.2015 - 07.2025
- Provided expert consultation and technical support for Apple devices, achieving a 90% customer satisfaction rating.
- Managed Apple device deployments and configurations, ensuring seamless integration into existing IT infrastructure.
- Developed user guides and resources to educate customers on best practices for Apple technologies.
- Collaborated with Apple to stay current on product updates and new technologies, enhancing service offerings.
Office 365 Support Engineer
RedFénix Engenharia
Tomar, Santarém
11.2015 - 07.2025
- Led initiatives to optimize Office 365 functionality, directly contributing to increased user satisfaction by 20%.
- Employed data analysis to identify and resolve recurrent issues, enhancing overall system reliability.
- Configured and managed user accounts and permissions within Office 365, adhering to security protocols and compliance requirements.
- Facilitated workshops and training sessions for new users to accelerate adoption of Office 365 features.
Information Technology Specialist
RedFénix Engenharia
Tomar, Santarém
11.2015 - 07.2025
- Streamlined Office 365 deployment across 150+ workstations, enhancing collaboration and productivity across the organization.
- Provided advanced troubleshooting and support for hardware and software issues, reducing resolution time by 35%.
- Developed and implemented training programs for staff on effective use of technology tools, resulting in a 40% decrease in user-error incidents.
- Collaborated with cross-functional teams to manage web solutions, improving online presence and user engagement by over 50%.
AI Models Engineer & Cryptocurrency Advisor
Self-Employed
Santarém
01.2012 - 07.2025
- Engineered AI models and conversational agents for process automation, leading to increased efficiency and innovative client solutions.
- Prototyped embedded systems and performed quality control for Internet of Things (IoT) devices.
- Advised clients on ASICS crypto mining and investment strategies in blockchain technologies.
- Authored educational content on DeFi and blockchain to support client understanding and adoption.
- Conducted market research and analysis to stay ahead of trends in the cryptocurrency and DeFi sectors.
- Built a network of contacts in the blockchain industry, enhancing referral opportunities and collaborative ventures.
Professor/Formador
Escola Profissional de Tomar
Tomar, Santarém
11.2018 - 12.2018
- Delivered educational content on information technology to students, enhancing their technical skills and job readiness.
- Worked collaboratively with faculty to design course materials that aligned with industry standards and trends.
- Provided mentorship to students seeking to advance their careers in technology, fostering academic and professional growth.
- Facilitated interactive learning sessions that encouraged student participation and critical thinking.
Voluntário
Erasmus Student Network
Tomar, Santarém
01.2016 - 01.2018
- Assisted in organizing events that promoted cultural exchange and education amongst European students.
- Supported logistics and communication efforts to ensure smooth event operations, contributing to a positive experience for participants.
- Collaborated with diverse teams to address challenges and find solutions that improved event outcomes.
- Engaged with international students to foster community and connection, enhancing the impact of the Erasmus program.
Estágio Assistente de TI
Innovation Technology Assistance
Cosença, Itália
03.2012 - 04.2012
- Provided hands-on support for IT infrastructure during an internship, gaining practical experience in technical troubleshooting.
- Assisted senior technicians in network setup and maintenance, contributing to improved connectivity for end-users.
- Documented technical processes and created user guides, supporting knowledge transfer within the team.
- Participated in team meetings to discuss project progress and areas for improvement, enhancing communication skills.
Education
Robotics and Automation -
Instituto Politécnico De Tomar
IT Maintenance -
Escola Profissional De Tomar
Skills
- AI Agents
- Image Generation
- ComfyUI
- Process Automation
- Image Processing
- Cloud Infrastructure
- IT Infrastructure
- IOT
- Embedded Systems QC & Prototyping
- ASICS Crypto Mining
- Office 365
- Apple Devices
- Hardware Prototyping
- PCB Design & Assembly
- Web Solutions
- Software and Hardware Troubleshooting
- Network Maintenance
- Cryptocurrency Services
- Blockchain Technologies
Languages
Portuguese
English
Timeline
Professor/Formador
Escola Profissional de Tomar
11.2018 - 12.2018
Voluntário
Erasmus Student Network
01.2016 - 01.2018
Gerente de soluções web
RedFénix Engenharia
11.2015 - 07.2025
Consultoria em soluções Apple
RedFénix Engenharia
11.2015 - 07.2025
Office 365 Support Engineer
RedFénix Engenharia
11.2015 - 07.2025
Information Technology Specialist
RedFénix Engenharia
11.2015 - 07.2025
Estágio Assistente de TI
Innovation Technology Assistance
03.2012 - 04.2012
AI Models Engineer & Cryptocurrency Advisor
Self-Employed
01.2012 - 07.2025
Robotics and Automation -
Instituto Politécnico De Tomar
IT Maintenance -
Escola Profissional De Tomar
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