In 2018, I began my career in the hospitality industry at the Holiday Inn Parque Anhembi in São Paulo, where I developed skills in customer service, attention to detail, and interpersonal communication. I learned that in a competitive and globalized environment, quality hospitality is key to ensuring customer loyalty. Throughout my sales career, I've honed my understanding of customer needs and negotiation techniques. Recognizing the importance of technology and data in enhancing the customer experience and sales, I enrolled in a Data Bootcamp to learn how to analyze data and make informed decisions in sales.
As a Sales Representative of SIM Cards I'm responsible for driving sales and promoting SIM card products to individual customers, businesses, and other target markets. This role involves direct interaction with customers, providing product information, and managing customer relationships. The goal is to increase market penetration and sales volume for SIM card offerings, ensuring customer satisfaction through exceptional service and product knowledge.
As a Property Intern, I had the opportunity to support a variety of tasks related to real estate operations, property management, and development projects.
Customer service in the industry's own application, integrating registration data in the system, laboratory registration form, receipt of orders and checking of materials in stock, administrative tasks and cash closing, issuance of invoices.
Parking box and Reception Service, carrying out various tasks and functions such as: check in and check out, administrative tasks of closing cash,launch of invoice and RPS, guest service, telephone service for clarification member questions, assistance with layover demands from the reception among other tasks, operation with WPS parking and Opera system.