Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Carlos Eduardo Lapietra Jarra

Carlos Eduardo Lapietra Jarra

Faro,Portugal

Summary

In 2018, I began my career in the hospitality industry at the Holiday Inn Parque Anhembi in São Paulo, where I developed skills in customer service, attention to detail, and interpersonal communication. I learned that in a competitive and globalized environment, quality hospitality is key to ensuring customer loyalty. Throughout my sales career, I've honed my understanding of customer needs and negotiation techniques. Recognizing the importance of technology and data in enhancing the customer experience and sales, I enrolled in a Data Bootcamp to learn how to analyze data and make informed decisions in sales.


Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Sales Representative

Lyca Mobile Group
Faro, Portugal
03.2023 - Current

As a Sales Representative of SIM Cards I'm responsible for driving sales and promoting SIM card products to individual customers, businesses, and other target markets. This role involves direct interaction with customers, providing product information, and managing customer relationships. The goal is to increase market penetration and sales volume for SIM card offerings, ensuring customer satisfaction through exceptional service and product knowledge.

Internship trainer

HD Properties
Faro, Portugal
06.2022 - 09.2022

As a Property Intern, I had the opportunity to support a variety of tasks related to real estate operations, property management, and development projects.

Customer Service Analyst

Veus Saúde
São Paulo, Brazil
11.2020 - 09.2021

Customer service in the industry's own application, integrating registration data in the system, laboratory registration form, receipt of orders and checking of materials in stock, administrative tasks and cash closing, issuance of invoices.

Front Desk Agent

Holiday Inn Parque Anhembi
São Paulo, Brazil
05.2018 - 04.2020

Parking box and Reception Service, carrying out various tasks and functions such as: check in and check out, administrative tasks of closing cash,launch of invoice and RPS, guest service, telephone service for clarification member questions, assistance with layover demands from the reception among other tasks, operation with WPS parking and Opera system.

Education

High School -

Instituto Madre Mazzarello
São Paulo
02.2012 - 12.2014

Diploma of Higher Education - Hospitality

Faculdade de Tecnologia Hotec
São Paulo
02.2018 - 12.2019

Bootcamp - Data Analyst

Tripleten
São Paulo
01.2025 - 06.2025

Skills

  • Sales reporting proficiency
  • Microsoft Office Suite
  • Telephone etiquette
  • Strategic selling
  • Customer engagement
  • Product and service sales

Languages

English
Advanced (C1)
Portuguese
Native

Timeline

Bootcamp - Data Analyst

Tripleten
01.2025 - 06.2025

Sales Representative

Lyca Mobile Group
03.2023 - Current

Internship trainer

HD Properties
06.2022 - 09.2022

Customer Service Analyst

Veus Saúde
11.2020 - 09.2021

Front Desk Agent

Holiday Inn Parque Anhembi
05.2018 - 04.2020

Diploma of Higher Education - Hospitality

Faculdade de Tecnologia Hotec
02.2018 - 12.2019

High School -

Instituto Madre Mazzarello
02.2012 - 12.2014
Carlos Eduardo Lapietra Jarra