Carlota Moreno
Summary
Efficient professional with interpersonal skills, which contribute to the provision of excellent service and to support the team in various tasks, with a view to effectively collaborating with the work routine.
Professional with excellent communication skills and experience. With ease in prioritizing tasks, ensuring the efficiency of the operational routine.
Overview
5
5
years of professional experience
Work History
Driver of Public Transport for Children
Voos E Sonhos
08.2024 - Current
- Achieved safe driving records by consistently following traffic rules and regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Safe driving of heavy vehicles, ensuring efficient transportation of children
- Assistance for children with special needs or reduced mobility
- Safe and responsible driving of heavy vehicles to ensure the safety of children and comply with traffic laws
Public Transport Driver
Companhia Carris De Ferro Lisboa
10.2019 - 10.2023
- Strict compliance with established schedules, in order to guarantee punctuality.
- Safe driving of heavy vehicles ensuring efficient passenger transportation
- Completion of daily trip reports, including details on mileage, fuel consumption and incidents that occurred.
- Knowledge of local geographic areas to provide useful information to passengers so they can reach their destinations.
- Assistance for passengers with special needs or reduced mobility
- Ensuring a clean and safe environment inside vehicles for the safety and comfort of passengers
- Responsible driving with the aim of complying with traffic laws
- Charging fares accurately to ensure passengers pay the correct amount for the service
Store Manager
Tezenis
05.2023 - 08.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coordination of promotions and marketing campaigns, in order to boost sales and increase brand visibility.
- Sale of merchandise, with a commitment to achieving goals established for the company
Education
GED -
Instituto De Emprego E Formação Profissional
Lisbon, Portugal05-2013
Skills
- Effective communication to ensure cordial interactions
- Ease of problem-solving to deal with unforeseen events
- Attentive Client Support
- Respectful Compliance with Guidelines
Languages
Portuguese
Native language
English
Intermediate
B1
Timeline
Driver of Public Transport for Children
Voos E Sonhos
08.2024 - Current
Store Manager
Tezenis
05.2023 - 08.2024
Public Transport Driver
Companhia Carris De Ferro Lisboa
10.2019 - 10.2023
GED -
Instituto De Emprego E Formação Profissional
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