Caroline Amorim
Digital Marketing
almada
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude (We can do). Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong skills eager to secure entry-level Digital Marketing position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Wanting to get started in this new era of Digital Marketing
Work History
YouTube Support (B2C and B2B)
Cognizant, 2019
Lisbon
11.2019 - Current
- Thanks to Google's extensive suite of tools, I was able to develop solutions that enhance my daily workflow. For instance, I created a template organizer on Google Docs and automated files with the help of Google Sheets.
- By evaluating the performance of monetized YouTube Channels, I examined how YouTube's tools can be leveraged to achieve various objectives, including reach, conversion, and engagement. The goal is to help channels optimize their performance.
- In a prior project, I assisted YouTube users with purchase-related issues within the platform, as well as technical difficulties with the product.
- Through my experience here, I have developed a great capacity for organization, focus, and concentration in my work. Additionally, I consider active listening to be an invaluable learning experience.
Digital Marketing Intern
Judas
Lisbon
06.2022 - 09.2022
- Performed market analysis and researched latest trends.
- Assisted marketing coordinators and graphic designers with website copywriting and proofing.
- Designed and presented social media campaign ideas.
- Created engaging content for: Facebook, Instagram and TikTok.
- Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
- Assisted in managing corporate social media channels.
- Tracked social media trends and adapted to attract target follower demographic.
Content Moderator
Accenture
Lisbon
06.2017 - 10.2019
- Edited and proofread content for accuracy and readability.
- Conducted research and collaborated with subject matter experts to develop accurate content.
- Studied digital technology trends and topics to explore new ways to keep the internet safe.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
RNA
Lisbon
06.2014 - 11.2016
- Answered constant flow of customer calls with minimal wait times.
- Provided assistance in the event of house-related problems, such as a broken pipe. I made every effort to minimize the impact of the situation, in accordance with the customer's policy.
- Responsible for creating technical reports that accurately diagnosed customer problems. This was done to ensure the validity and authenticity of the claims, as well as to produce a comprehensive final report.
- In complex cases, I ensure that I follow through until the end, providing guidance to both the client and the technician responsible for the house, according to the company's policy.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple tasks.
Insurance Representative
Accenture
Lisbon
09.2010 - 09.2013
- Responded to customer calls swiftly to resolve issues and answer questions.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
- Inspected insured house or car personal property to determine insurance risk, balancing client need against company parameters.
- Acted as emotional support for customers experiencing catastrophic situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
Associate of Arts - Graphic Design
Antonio Arroio
Lisbon 04.2006 - 04.2009
Bachelor of Arts - Digital Marketing
ISEC Lisboa
Lisbon 04.2020 - 04.2022
Skills
Graphic Designundefined
Accomplishments
Studying, working and taking care of a child at the same time is not an easy task! But despite everything, I managed to come up with a campaign for FNAC, which I'm very proud of and I ended up with excellent grades! I'm really proud of myself, and what I can do when I really love my job.
I helped create a campaign for FNAC
During my internship my, team conducted a study on the reading habits of the Portuguese to determine which demographics had the greatest reading deficit. We discovered that young males were the least likely to read. Using this data, I created SpoilER (LER = read) campaign with my son's age group in mind. Since this group enjoys watching movies and TV shows, we thought we could cultivate their reading habits by sharing spoilers of popular series and movies.
Hobbies
While the world is lost in the midst of its daily affairs, I find in photography and drawing a way to connect with my creativity and disconnect from daily worries.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Digital Marketing Intern
Judas
06.2022 - 09.2022
Bachelor of Arts - Digital Marketing
ISEC Lisboa
04.2020 - 04.2022
YouTube Support (B2C and B2B)
Cognizant, 2019
11.2019 - Current
Content Moderator
Accenture
06.2017 - 10.2019
Customer Service Representative
RNA
06.2014 - 11.2016
Insurance Representative
Accenture
09.2010 - 09.2013
Associate of Arts - Graphic Design
Antonio Arroio
04.2006 - 04.2009
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