Cassia OLIVEIRA CAMARGO
Vila Nova De Gaia
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Performance-oriented manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
Nicolau
08.2023 - Current
- Managed a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and email replying questions about products and services.
- Assisted all customers and co-workers with questions and orders.
- Purchasing, production and inventory tracking.
Manager's Assistant
JMW Food Concepts
08.2020 - 02.2023
- Developed errands to support daily needs of management.
- Answered to and directed incoming calls, emails and other communication.
- Solved any computer and office equipment issues.
- Planed inventory, control of stock and purchasing.
- Meeting new suppliers and developing new strategy to increase sales.
- Effective customer service to an average of 100 clients per day.
Real Estate Agent
ERA Imobiliária Graça-Castelo
01.2020 - 07.2020
- Supervised contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Aided and managed real estate transactions.
- Worked with sellers and buyers to understand their needs, discerning the property needs and client preferences.
- Keeping connections with clients to encourage repeat business and referrals.
Engineering Intern
Embrapa Gado De Corte
07.2015 - 02.2019
- Maintained great work atmosphere by building relationships with co-workers, customers, students, researchers, teachers and management.
- Studied new processes of breeding plants and animals to improve overall knowledge.
- Shadowed technicians, teachers, and engineers to learn ways to implement methodologies.
- Collaborated with senior engineers on several projects.
Education
M.D. - Environmental Science And Sustainability
Universidade Catolica Dom Bosco
Campo Grande, Brazil03.2019
Bachelor of Science - Agronomy And Crop Science Engineer
Universidade Catolica Dom Bosco
Campo Grande, Brazil12.2015
Associate of Science - Autocad 3D
Serviço Nacional De Aprendizagem Comercial - SENAC
Campo Grande, Brazil08.2014
Skills
- Great organizing skills
- Experience with high demand of customer services and solving issues in the workplace
- Experience with cash handling and accounting
- Efficient and flexible Good communicator with experience balancing co-workers and clients
Languages
Portuguese
Native language
English
Proficient
C2
Spanish
Upper intermediate
B2
French
Intermediate
B1
Timeline
Customer Service Officer
Nicolau
08.2023 - Current
Manager's Assistant
JMW Food Concepts
08.2020 - 02.2023
Real Estate Agent
ERA Imobiliária Graça-Castelo
01.2020 - 07.2020
Engineering Intern
Embrapa Gado De Corte
07.2015 - 02.2019
M.D. - Environmental Science And Sustainability
Universidade Catolica Dom Bosco
Bachelor of Science - Agronomy And Crop Science Engineer
Universidade Catolica Dom Bosco
Associate of Science - Autocad 3D
Serviço Nacional De Aprendizagem Comercial - SENAC
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