Catarina Baião

• Responsible for improving corporate performance and by optimizing and managing the business process of the company, making Multicare being more efficient and effective
• Focusing better costumer experience and continuous improvement, contributing towards solving process-related challenges that the organization may encounter
• I am also working as a Facilitator in certain strategic projects for the company, applying agile values and practices, challenging content
• Managing projects using agile approaches, such as Scrum and Kanban.

• Responsible for creating new processes and optimizing processes related to logistics throughout the company
• Standardization of logistics procedures between Portugal and Spain;
• Documentation of procedures;
• Creation of Process flowcharts (Microsoft Visio);
• Assistance in the implementation and execution of tests

• Support and control of material regarding repairs of elevators;
• Responsible for monitoring the daily flow in the warehouse;
• Control of in-and-out of material and service;
• Weekly sales resport

• Analyze and report KPI´s related to quality performance;
• Provide a monthly KPI evaluation and compensation report to the network;
• Monitor and support Mystery Shopping

• Monitor and control the degree of achievement of objectives, daily sales and stocks

• Ensure compliance with Quality standards;
• Ensure compliance with labeling legislation;
• Supplier audit;
• Quality control of products

• Internship developed at the Ice Cream Quality Department;
• Quality control of ice creams;
• Verification of possible problems during the production process.

Internship developed at Lagar Cartuxa.

• Laboratory analysis of olive oils;
• Quality control