Catherine Hegarty
Drogheda
Summary
Dedicated and highly organised professional with over 28 years experience in customer service, administration, retail operations and public engagement. Most recently employed as a Survey Interviewer with the Central Statistics Office, where i developed strong skills in data collection, record management, confidentiality and administrative accuracy. Proven ability to communicate effectively with a wide range of people,
and deliver excellent customer service in fast paced environments. A reliable a trustworthy and enthusiastic team player committed to achieving high standards in every role. I have determination when given a task or challenge and will follow through to achieve the required result.
Overview
2027
2027
years of professional experience
Work History
Survey Interviewer
Central Statistics Office
09.2024 - 05.2026
- Conducted face-to-face interviews with members of the public working on the Growing Up in Ireland.
- Secured interviews with respondents by making initial contact over the phone or house visits.
- Collected, verified and submitted survey data accurately within required deadlines.
- Maintained strict confidentiality and compliance with GDPR and data protection procedures.
- Liaised regularly with field managers and CSO head quarters phone, email virtual meetings.
- Completed ongoing training on security, IT systems, survey procedures and documentation.
Senior sales Advisor/Customer Service Supervisor
Marks & Spencer
06.1996 - 03.2024
- Managed staff scheduling and assigned duties accordingly for daily operational planning.
- Achieved responsibilities given from Store manager to ensure store was compliant and ready for excellent customer experience.
- Delivered exceptional customer service and resolved complex customer complaints professionally and efficiently.
- Responsible for Tilling operations, till accuracy and cash handling.
- Supported coaching and training of new colleagues, ensured they had a positive onboarding experience.
- Built a strong reputation for customer care, reliability and teamwork.
Recruitment Coordinator (Temporary Assignment)
Marks & Spencer
Mary Street, Dublin
- Interviewed job applicants and recorded interview assessments.
- Organised CV's and interview documentation.
- Conducted reference and documentation checks.
- Assisted in reviewing recruitment procedures and selection processes.
- Supported recruitment administration from application through onboarding.
Education
QQI Level 5 - Business Administration Skills (Distinction)
Drogheda Institute of Further Education
01-2026
Career Preparation QQI Level 3
LMETB Drogheda
01-2024
Word Processing ICDL
LMETB Drogheda
01-2024
Certificate in Principles of Supermarket Management
Dublin Institute of Technology
01-1996
Skills
- Excellent Customer Service
- Communication and Interpersonal
- Teamwork and collaboration
- Coaching and training
- Recruitment Administration
Technical Skills
- Administration and Recording keeping
- Planning and Organising
- Data Protection and Confidentiality
- Time management and Problem Solving
- Microsoft Office
Interests
- Chairperson for Marks and Spencers Drogheda community fundraising committee. Organised events, such as family fun day, fun bingo and raffles.
- Community sport - involved with local sport team to help out with training sessions and matches.
- Musicals and theatre
References
available on request
Timeline
Survey Interviewer
Central Statistics Office
09.2024 - 05.2026
Senior sales Advisor/Customer Service Supervisor
Marks & Spencer
06.1996 - 03.2024
Certificate in Principles of Supermarket Management
Dublin Institute of Technology
Word Processing ICDL
LMETB Drogheda
Career Preparation QQI Level 3
LMETB Drogheda
Recruitment Coordinator (Temporary Assignment)
Marks & Spencer
QQI Level 5 - Business Administration Skills (Distinction)
Drogheda Institute of Further Education