Summary
Overview
Work history
Education
Skills
Timeline
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CHIDIEBERE EMMANUEL OJIAKO

LISBON,PORTUGAL

Summary

Accomplished professional with extensive expertise in data analysis, customer service, and digital marketing. Proven ability to deliver compelling sales pitches and manage post-sale follow-up, ensuring high customer satisfaction. Proficient in using e-commerce platforms, retail POS systems, and CRM software to streamline order processing and billing procedures. Adept at market research and analysis, lead generation, and sales reporting. Strong communication skills, both verbal and written, with a focus on clarity and empathy in customer interactions. Highly organised with exceptional record-keeping accuracy and multi-tasking capabilities within IT systems. Career goal: to leverage analytical skills and customer relations expertise to drive business growth in a dynamic environment.

Personable sales representative adept at uncovering customer needs and guiding purchase decisions. Increases revenue with strategic sales techniques. Answers questions to overcome objections and close sales.

Diplomatic [Job Title] versed in delivering high-quality customer service. Addresses inquiries and resolves issues to foster retention and loyalty. Prove conflict-resolution skills supported by high-level emotional intelligence.

Knowledgeable about sales and customer service with strong focus on communication and interpersonal skills. Capable of building positive relationships and solving problems efficiently. Ready to use and develop skills in negotiation, active listening, and teamwork in [Desired Position] role.

Experienced and customer-focused professional with solid background in sales and customer service. Capable of building strong client relationships and increasing customer satisfaction through tailored communication and problem-solving skills. Committed to driving sales growth by understanding customer needs and delivering exceptional service.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work history

SALES AND CUSTOMER SERVICE REPRESENTATIVE

DELTA POWER INT. ELECTRICAL
LAGOS STATE,NIGERIA, NIGERIA
01.2017 - 01.2020
  • Assisted customers in making informed decisions by providing detailed product information.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Streamlined processes through efficient record keeping.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Offered technical support, leading to enhanced user experience.
  • Collaborated with the team to meet monthly sales targets.
  • Handled cash transactions accurately, maintaining financial integrity at all times.

DATA ENTRY CLERK

DE-HOLGATE INTERNATIONAL BUSINESS SERVICES
EKITI STATE, NIGERIA, NIGERIA
02.2020 - 03.2022
  • Executed daily clerical tasks such as photocopying, scanning, faxing documents for smooth business operations.
  • Managed large volumes of both structured and unstructured data using a combination of manual methods and automated tools.
  • Optimised database management to streamline business operations.
  • Completed routine data verification for error reduction and accuracy improvement.
  • Maintained accurate data entry by diligently inputting information from various sources.

WAREHOUSE AND LOGISTIC ASSISTANT

CARROLA TRANSPORTES LOGISTIC COMPANY
LISBON, PORTUGAL
01.2023 - Current
  • Performed administrative duties for streamlined operations in the warehouse.
  • Performed routine checks on stored goods for quality assurance purposes.
  • Utilised automated systems for accurate tracking of stock movement in the warehouse.
  • Improved warehouse efficiency by organising and maintaining inventory.
  • Enhanced workplace safety by conducting risk assessments regularly.
  • Monitored loading processes to prevent damage to goods or property.
  • Collaborated with other team members to improve productivity levels.

Education

Certificate of Higher Education - COMMERCE,ACCOUNTING,MARKETING

PETOA CITY COLLEGE
EKITI STATE,NIGERIA
01.2014 - 01.2016

Skills

  • Data analysis in excel
  • Delivering sales pitches
  • Customer empathy
  • Post-Sale follow-up
  • Constructive feedback management
  • E-Commerce platform usage
  • Retail pos systems
  • Digital marketing understanding
  • Lead generation and follow-up
  • Customer service systems
  • Empathy in customer interactions
  • Order processing
  • Billing procedures
  • CRM Software proficiency
  • Market research and analysis
  • Sales reporting
  • Communication clarity
  • Record keeping accuracy
  • Multi-Tasking in it systems
  • Communication proficiency
  • Data entry accuracy
  • Customer Service
  • Customer relations
  • Project Management
  • Telephone etiquette
  • Self-motivation
  • Market research
  • Data analysis
  • Database management

Timeline

WAREHOUSE AND LOGISTIC ASSISTANT

CARROLA TRANSPORTES LOGISTIC COMPANY
01.2023 - Current

DATA ENTRY CLERK

DE-HOLGATE INTERNATIONAL BUSINESS SERVICES
02.2020 - 03.2022

SALES AND CUSTOMER SERVICE REPRESENTATIVE

DELTA POWER INT. ELECTRICAL
01.2017 - 01.2020

Certificate of Higher Education - COMMERCE,ACCOUNTING,MARKETING

PETOA CITY COLLEGE
01.2014 - 01.2016
CHIDIEBERE EMMANUEL OJIAKO