Summary
Overview
Work History
Skills
Accomplishments
Additional Information
Languages
Work Availability
Timeline
Christian Essoin

Christian Essoin

LOURES , Bobadela Portugal

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

8
8
years of professional experience

Work History

Associate

HCL-Xerox
09.2021 - 12.2022
  • Act as the main national contact for customers on all escalations
  • Handle telephone/email calls and deal with them quickly, efficiently and with empathy to ensure a positive experience for our customers
  • Involve customers in the resolution of telephone issues using the tools available to diagnose and resolve technical issues
    Facilitate or escalate customer issues and complaints, both internally and externally
  • Coordinate all consumables calls to enable the dispatch of customer and multi-supplier consumables to customers
    Co-ordinate all Break/Fix calls so that customer and multi-vendor engineers can be sent to customers
  • Liaise with various helpdesks, customers and third party service providers, escalating through these channels to close
    Flexibility to take on additional tasks as directed by the Team Leader
  • Validate customer details and requirements when entering data, file and process appropriately
  • Maintain accurate database information
  • Obtain call closure details on all outgoing calls

French Customer Service

Sitel
05.2018 - 11.2018
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.

Customer Service Representative

Avarto Berthelsmann
12.2017 - 05.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Care Representative

Concentrix
08.2016 - 12.2016
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Assisted call-in customers with questions and orders.
  • Logged call information and solutions provided into internal database.

Customer Service

Amartis Lc
05.2015 - 07.2016
  • Developed strong relationships with clients through excellent customer service and professionalism.
  • Assisted office operations for improved efficiency and customer service satisfaction.
  • Managed high call volume while maintaining exceptional customer service standards.
  • Demonstrated exemplary customer service by engaging clients on sales floor.

Skills

  • Time management
  • Complex Problem-solving
  • Task prioritization
  • Problem-solving
  • Problem-solving abilities
  • Attention to detail
  • Customer service
  • Workplace safety
  • Oral communication
  • Flexible schedule
  • Customer engagement
  • Adaptability and flexibility
  • Client engagement
  • Collaborative teamwork
  • Reliable and punctual
  • Verbal and written communication
  • Basic accounting
  • Strong communication and interpersonal skills
  • Customer assistance
  • Customer relations

Accomplishments

French Customer Support. Cognizant 01/ 2023
Customer Service Salt 09/2023

Business Services Lisbon Nestlé 06/2023.
French Customer Support Konecta 20-05-2023
French Content Moderator 07/2023

Contributed by Barbot Magazine Project 12/2017-06/2018

Additional Information

My initial commitment to giving my best in order to exceed customer expectations is a fundamental aspect of my professional philosophy. Every interaction is an opportunity for me to provide an exceptional service and make a positive impact.

I would be delighted to discuss my application in more detail at an interview. Thank you for considering my application and I look forward to the opportunity to join your team and contribute to customer service excellence.

I look forward to hearing from you.


Christian. E

Languages

French
Native language
English
Upper intermediate
B2
Portuguese
Elementary
A2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Associate - HCL-Xerox
09.2021 - 12.2022
French Customer Service - Sitel
05.2018 - 11.2018
Customer Service Representative - Avarto Berthelsmann
12.2017 - 05.2018
Customer Care Representative - Concentrix
08.2016 - 12.2016
Customer Service - Amartis Lc
05.2015 - 07.2016

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Christian Essoin