CLAUDIA BARRA
Lisbon
Summary
Experienced Human Resources Specialist with a strong background in Italian and Portuguese HR management, recruitment, and employee relations. Skilled in navigating cross-cultural HR practices and ensuring compliance with local labor laws. Excels in managing bilingual work environments and proficient in HR Information Systems (HRIS). Possesses a comprehensive understanding of labor law and HR best practices. Dedicated and detail-oriented in approach to delivering exceptional results.
Overview
18
18
years of professional experience
Work History
HR Operations
Convatec
01.2024 - Current
- Collecting and updating all relevant policies, procedures and instructions for workforce administration for the following European countries: Italy, Portugal, Denmark, Poland.
- This includes keeping up to date with local labour laws, regulations and best practices to ensure compliance across different regions
- Also, work with local HRBP to get the right information and make sure that instructions are correct and available to employees and relevant people
- Managing employee records: Updating and maintaining employee information in the HR system, including personal details, job titles, and compensation data
- Onboarding and offboarding support: Assisting with the onboarding process for new hires, which may involve preparing paperwork, coordinating orientation sessions, and ensuring new employees have necessary equipment and access
- Similarly, supporting offboarding by processing the termination process
- Leave management: Administering various types of leave, including vacation, sick leave, and other time-off requests, ensuring compliance with company policies and regulations
- Payroll support: Collaborating with payroll specialists to ensure accurate and timely processing of employee payroll, including verifying timesheets and addressing payroll inquiries
- HR policy compliance: Assisting in ensuring that HR policies and procedures are consistently applied across the organization and addressing any compliance concerns
- Continuous improvement: Identifying opportunities to streamline processes, improve efficiency, and enhance the overall employee experience within the WFA function
Human Resources - Senior Career Advisor
Teleperformance Portugal
08.2020 - 01.2024
- Manage the recruitment process for existing employees and facilitate career development opportunities
- Identify and recommend supplementary opportunities to employees in accordance with their particular requirements
- Screen applications and conduct interviews with candidates via telephone and video calls
- Prepare and present candidate materials and follow up with clients
- Form connections and cultivate stronger relationships with both candidates and clients
- To assess the employee's contract and ascertain whether to renew or terminate based on their performance, attitude and conduct
- Management of any eventual reduction in workforce and subsequent relocation of employees to alternative projects within the company, including the evaluation of their performances and profiles
- To foster connections and identify solutions across other internal departments to improve and or maximize the projects(s) results
- To guarantee the full adherence to all Teleperformance processes, procedures and policies
- Conducted regular progress reviews with clients to assess their needs and adjust strategies accordingly.
Operations Manager
Teleperformance Portugal
01.2020 - 08.2020
- Leading a group of approximately 15 Customer Service Representatives
- Organization of team workload
- Ensuring the accomplishment of the Key Performance Indicators
- Developing action plans for continuous improvement
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
International Recruiter
Teleperformance Portugal
08.2018 - 02.2019
- Led end-to-end recruitment processes for various positions, including sourcing, interviewing, and selecting candidates.
- Managed candidate pipelines and ensured timely communication throughout the hiring process.
- Conducted onboarding and orientation for new hires, ensuring smooth integration into the company.
Hotel Sales Representative
Teleperformance Portugal
08.2017 - 01.2020
- Streamlined sales process, reducing time from lead to close.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Contributed to event marketing, sales and brand promotion.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Human Resources Internship
Randstad
09.2016 - 03.2017
- Screening CV, Interviews, Focus group
- Business to business advertising
- Outbound calls to past clients in order to reestablish the relationship and reactive business
- Follow up with active clients to gain additional business
- Payroll management of employees
HR internship through University
Ikea
03.2015 - 04.2015
- Administrative job
- Recruiting
- Customer relations
- Back Office
- Payroll management of employees
Account Officer
Frimm
09.2006 - 09.2013
- Database management
- Customer Relations
- Front Office/Back Office tasks
- Problem Solving
- Planning management of the sales employees
- Prepared and presented financial reports to management, highlighting key performance indicators and trends
Education
Bachelor´s degree - Marketing e Comunicazione di impresa
University of Salerno
02.2016
Erasmus - Marketing e Comunicazione
Universiteit Gent
08.2014
Skills
- Recruitment and talent acquisition
- Employee relations
- HR compliance
- HR policies development
- HR policies implementation
- Multicultural environments
- HR Information Systems (HRIS)
- International HR management
Languages
Italian
Proficient
C2
English
Advanced
C1
Portuguese
Upper intermediate
B2
Personal Information
Nationality: Italian
Timeline
HR Operations
Convatec
01.2024 - Current
Human Resources - Senior Career Advisor
Teleperformance Portugal
08.2020 - 01.2024
Operations Manager
Teleperformance Portugal
01.2020 - 08.2020
International Recruiter
Teleperformance Portugal
08.2018 - 02.2019
Hotel Sales Representative
Teleperformance Portugal
08.2017 - 01.2020
Human Resources Internship
Randstad
09.2016 - 03.2017
HR internship through University
Ikea
03.2015 - 04.2015
Account Officer
Frimm
09.2006 - 09.2013
Bachelor´s degree - Marketing e Comunicazione di impresa
University of Salerno
Erasmus - Marketing e Comunicazione
Universiteit Gent
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