Claudia Maia
Cascais
Summary
Experienced Project and Event Manager with over 7 years in the field, specializing in event strategy development, financial optimization, and leading diverse teams. Proven track record of enhancing customer satisfaction and reducing costs through effective vendor negotiation and team management. Eager to apply strategic and innovative management skills in the events and hospitality industry.
Overview
11
11
years of professional experience
Work History
Project & Event Manager
Lota da Esquina - Grupo Vitor Sobral
Lisboa
10.2022 - 01.2024
- Led the development and implementation of event strategies, boosting customer satisfaction by 30%.
- Strategically negotiated with vendors to cut event costs by 15%, ensuring high quality.
- Directed cross-functional teams, orchestrating events for 500+ attendees with flawless execution
- Drove a 10% optimization in the annual budget through accurate financial forecasting.
Guest Experience Manager
SUD Lisboa - Grupo SANA Hotels
Lisboa
12.2021 - 09.2022
- Increased guest satisfaction rate by 25% by implementing new personalized service procedures.
- Proactively resolved customer complaints, maintaining a 90% customer retention rate.
- Collaborated on monthly client feedback reports to enhance services and operations.
Administrative Manager
Bondstone
Lisboa
10.2020 - 03.2021
- Developed and implemented administrative procedures to maximize efficiency.
- Managed financial accounts and prepared monthly reports for management.
- Supported administrative coordination and the updating of financial records.
Maître D'Hôtel
Corbin & King
London, UK
12.2012 - 09.2016
- Led customer service teams in a high-volume restaurant environment, enhancing guest experience and service quality.
Education
Certified Diploma - Hospitality Services
Escola De Hotelaria E Turismo De Faro
Faro09-2008
Certified diploma by Google - Project Management
Google
Certified Diploma - Event Organization And Management
CETFORM
LisboaLevel V - Economic And Financial Management in Tourism
IEFP - Gaia
LisboaSkills
- Team Leadership
- Financial Optimization
- Event Strategy Development
- Customer Satisfaction Enhancement
- Vendor Negotiation
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Elementary (A2)
A2
References
References available upon request.
Timeline
Project & Event Manager
Lota da Esquina - Grupo Vitor Sobral
10.2022 - 01.2024
Guest Experience Manager
SUD Lisboa - Grupo SANA Hotels
12.2021 - 09.2022
Administrative Manager
Bondstone
10.2020 - 03.2021
Maître D'Hôtel
Corbin & King
12.2012 - 09.2016
Certified Diploma - Hospitality Services
Escola De Hotelaria E Turismo De Faro
Certified diploma by Google - Project Management
Google
Certified Diploma - Event Organization And Management
CETFORM
Level V - Economic And Financial Management in Tourism
IEFP - Gaia
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