Customer Service and Client Relations specialist with over 10 years of experience in B2C and B2B environments, providing highquality support through voice, email and chat. Skilled at understanding customer needs, solving problems at first contact and ensuring satisfaction. Experienced in leading and coaching teams, onboarding clients, coordinating events and optimizing processes. Digitally savvy, fluent in English (C1) and comfortable with CRM platforms, Microsoft Office and Google Workspace. Focused on confidentiality, crosstimezone collaboration, and continuous improvement to meet or exceed KPIs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.