Cleudio Felix Santos
Almada
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Honey Due Donuts
Peabody - MA
10.2015 - 11.2018
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
Education
High School Diploma -
Escola Técnica De Comércio João XXIII
Medeiros Neto -Bahia - Brazil12.1989
Skills
- Suggestive Selling
- Store Opening and Closing
- Stockroom Upkeep
- Self-Checkout Assistance
- POS System Operations
- Safety and Cleanliness Standards
- Energy and Physical Stamina
- Upselling Techniques
- Exceeding Customer Expectations
- Managing Cash Register
- Teamwork and Collaboration
- Policy and Procedure Adherence
- Strong Communication and Interpersonal Skills
Languages
Portuguese
Native language
English
Proficient
C2
Spanish
Upper intermediate
B2
French
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Retail Sales Associate
Honey Due Donuts
10.2015 - 11.2018
High School Diploma -
Escola Técnica De Comércio João XXIII
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