Cláudia Maia
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
23
23
years of professional experience
Work History
Credit and Collection Agent
Debtges
05.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Collaborated with sales teams to establish appropriate credit limits, supporting revenue growth while minimizing risk exposure.
- Optimized risk assessment procedures for more accurate evaluations of potential clients'' creditworthiness.
Administrative Assistant
TPC by GuestReady
01.2017 - 08.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Supported the finance team by processing invoices and expense claims promptly and accurately.
Administrative Assistant
PT PRO
11.2008 - 07.2011
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Reduced recurring issues by proactively identifying trends in customer complaints and working with relevant teams to address them.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated with the sales team to ensure accurate and timely billing for all clients.
Back Office Assistant
EDP
05.2008 - 07.2011
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Followed established procedures to enter and process data correctly.
- Developed client-specific documentation, enabling efficient use of SAP applications and functionalities.
- Enhanced customer satisfaction by promptly addressing and resolving invoice-related queries.
Customer Service Representative
TMN
02.2004 - 04.2008
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of communication products and services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Administrative Assistant
Sofbiz
01.2004 - 07.2008
- Maintained high-quality standards in all documentation by proofreading, editing, and adhering to company guidelines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
Back Office Assistant
Quirónprevención
09.2022 - 09.2023
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
Secretary
Proinfor
03.2002 - 09.2002
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Supported sales representatives by preparing accurate quotes, proposals, and presentations tailored to prospective clients'' needs.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Education
Bachelor of Science -
Universidade Católica Portuguesa
Porto, Portugal09.2014
Skills
- Skilled in Microsoft Word Usage
- Excel Proficiency
- Enduring Commitment
- Service Excellence
- Customer Support Experience
- Client Communication Skills
- Effective Solution Development
- Experienced in SAP Systems
- Effective Team Collaboration
- Key performance indicators
Personal Information
- Nationality: Portuguese
- Driving License: B
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Credit and Collection Agent
Debtges
05.2024 - Current
Back Office Assistant
Quirónprevención
09.2022 - 09.2023
Administrative Assistant
TPC by GuestReady
01.2017 - 08.2022
Administrative Assistant
PT PRO
11.2008 - 07.2011
Back Office Assistant
EDP
05.2008 - 07.2011
Customer Service Representative
TMN
02.2004 - 04.2008
Administrative Assistant
Sofbiz
01.2004 - 07.2008
Secretary
Proinfor
03.2002 - 09.2002
Bachelor of Science -
Universidade Católica Portuguesa
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