Cláudio António
Senior IT Consultant
Luanda
Summary
Forward-thinking professional offering 20 years of experience in senior management roles, focusing on strategic planning, project management , and team leadership. Skilled in managing large IT budgets and ensuring compliance with internal standards and legal requirements. Successfully managed major IT infrastructure upgrades and implemented cost-reduction measures leading to significant savings.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Senior IT Consultant
Sonangol E.P
Luanda
02.2023 - Current
- Aided general practitioners and specialists with handling complex cases by consulting on psychological diagnoses and treatments.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Promoted effective equipment maintenance by generating reports of problems, consulting with maintenance personnel and assisting with addressing concerns.
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Head of Infrastuture System and Comunications
Sonangol E.P
Luanda
04.2020 - 02.2023
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed IT strategic plans that increased system uptime from 95% to 99,5% over span of 2 years.
- Lead a team of 25 engineers to design, develop, implement and maintain an infrastructure system that saves the company $1.5M
- Designed and implemented fully autonomous network reliability system reducing the downtime by as much as 75%
- Managed an annual budget of $15M, leading to an overall cost reduction of 25% in IT expenditures
Head of Network and Communications Department
Sonangol E.P
Luanda
03.2013 - 01.2020
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Led the maintenance and installation of the network to support information of the core business and communication systems of the entire company, including remote sites across the country, and establish connection standards.
- Launched a training program for staff, resulting in a 20% increase in technology proficiency among team members
- Worked in several government project in Angola and Cape Verde, helping developing the countries in terms of IT technology and Infrastructure.
IT Project Manager
Unicargas
Luanda
03.2013 - 05.2014
- Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
- Ensured smooth adoption of new technology systems through comprehensive employee training programs tailored to individual learning styles.
- Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
- Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
IT Support Manager
Sonangol E.P
Luanda
04.2011 - 02.2013
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed customized training materials for staff members to facilitate knowledge retention and improve overall technical competency levels.
- Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals while providing long-term value for the company.
- Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
- Championed IT automation initiatives that reduced manual intervention requirements and increased overall team productivity.
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
- Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Network Engineer Administrator
Sonangol E.P
Luanda
01.2005 - 02.2011
- Increased data security, implementing robust firewall configurations and access control measures.
- Promoted a culture of continuous improvement by regularly reviewing processes and procedures, making adjustments where necessary to keep pace with industry advancements.
- Streamlined communication processes with the establishment of efficient network protocols and procedures.
- Developed detailed documentation for network architecture, policies, and procedures to maintain consistency across the organization.
- Provided comprehensive technical support to end-users, ensuring minimal disruption to daily operations.
- Collaborated with cross-functional teams to design and implement scalable network solutions for various projects.
- Led training sessions for staff members on proper use of hardware and software systems to enhance productivity levels within the organization.
- Designed and evaluated WAN and LAN connectivity technologies.
- Performed network security design and integration duties.
- Monitored networks and network devices to resolve technical problems quickly.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Created VPN infrastructure and allowed for secure remote connections.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
Junior IT Consultant
Schlumberger
South Africa
08.2003 - 01.2004
- Conducted regular quality assurance checks identify resolve any potential issues before they impacted end-users or system performance.
- Collaborated cross-functional teams ensure alignment expectations deliver consistent high-quality results across various aspects projects.
- Streamlined communication channels for increased productivity with effective collaboration tools.
- Developed customized software applications, leading to improved end-user experience and overall functionality.
Education
MBA - Business Administration
Hult International Business School
London - UK 04.2001 -
Bachelor of Science - Management Information Systems
Catholic University of Portugal
Lisbon 04.2001 -
Bachelor of Science - Information Technology
University of Johannesburg
South Africa 04.2001 -
Bachelor of Science - Computer Systems Engineering
University of Johannesburg
Johannesburg - South Africa 04.2001 -
Skills
Operations Management
Data Analytics
Coaching and Mentoring
Self Motivation
Business Management
Decision-Making
Budget Development
Team building
Problem-Solving
Hobbies
My favourite hobby is travelling because I love discovering new cities and places around world. I love friends´trips and family outings but solo travelling brings me the real adventure and thrill to venture into new places. I also like to play basketball since high school and i have been the captain of my college team. I still love to play basketball in my free time as it helps me relax.
Timeline
Senior IT Consultant
Sonangol E.P
02.2023 - Current
Head of Infrastuture System and Comunications
Sonangol E.P
04.2020 - 02.2023
Head of Network and Communications Department
Sonangol E.P
03.2013 - 01.2020
IT Project Manager
Unicargas
03.2013 - 05.2014
IT Support Manager
Sonangol E.P
04.2011 - 02.2013
Network Engineer Administrator
Sonangol E.P
01.2005 - 02.2011
Junior IT Consultant
Schlumberger
08.2003 - 01.2004
MBA - Business Administration
Hult International Business School
04.2001 -
Bachelor of Science - Management Information Systems
Catholic University of Portugal
04.2001 -
Bachelor of Science - Information Technology
University of Johannesburg
04.2001 -
Bachelor of Science - Computer Systems Engineering
University of Johannesburg
04.2001 -