Cristiana Silva
Santa Maria da Feira,Aveiro
Summary
Results-driven Backoffice Assistant with expertise in customer support and quality assurance. Specialises in customer inquiries, order processing, and complaint resolution while ensuring high standards in client relationship management. Proficient in data collection and statistical analysis, with a focus on compliance with quality standards. Strong collaboration and problem-solving skills enhance operational efficiency.
Overview
8
8
years of professional experience
Work History
Backoffice Assistant
Porto Editora, S.A
Porto
07.2020 - 07.2025
- Supported Wook online bookstore customers by providing accurate information and assistance.
- Collected and registered customer data and contacts in a computer database to maintain accurate records.
- Managed customer requests, orders, and complaints effectively.
- Processed unidentified returns efficiently to ensure customer satisfaction and streamline inventory management.
Laboratory Technician
ERT Têxtil, SA
São João da Madeira
10.2019 - 04.2020
- Organised laboratory layout and maintained equipment for optimal efficiency.
- Managed factory measurement and monitoring equipment to ensure accurate performance.
- Ensure compliance with product and incoming material requirements by analyzing them according to customer specifications and test methods;
- Assist and actively participate in continuous improvement projects;
- Contributed to unit objectives by collaborating with team members on key tasks.
- Engaged in audits and managed non-conforming product follow-ups to ensure compliance.
- Monitored compliance with quality, hygiene, health, and safety standards in operations.
- Welcomed and integrated new employees into the team, providing necessary technical training.
Quality Inspector
ERT Têxtil
São João da Madeira
10.2018 - 10.2019
- Ensured production of higher quality goods through rigorous quality checks;
- Verified compliance with procedures to uphold quality standards;
- Conduct internal product and process audits;
- Recorded, implemented, and monitored corrective and preventive actions to address quality issues.
- Investigate causes of non-conformities;
- Identify training needs resulting from system implementation;
- Collect and statistically process data;
- Perform other activities or tasks considered necessary to achieve the company and group objectives.
Quality Inspector
Polisport, SA
Carregosa
06.2017 - 10.2018
Quality Inspector
SQC
São João de Vêr
03.2017 - 06.2017
Education
Training Certificate - Test Methods and Specific Customer Requirements – Automotive Interior Variant (D45 1333 - PSA Horizontal Flammability)
InLAB, Materials Testing Laboratory
São João da Madeira, Portugal11-2019
Bachelor’s Degree - Criminology
Instituto Universitário da Maia
Maia, Portugal06-2016
Accounting Technician -
Agrupamento de Escolas Coelho e Castro
Santa Maria da Feira, Portugal01-2007
Skills
- Order processing
- Customer support
- Complaint resolution
- Quality assurance
- Client relationship management
- Administrative skills
- MS Office Suite
- Attention to detail
- Time management
- Flexibility in working hours
- Problem solving
- Team collaboration
Languages
Portuguese
First Language
English
Beginner
A1
Timeline
Backoffice Assistant
Porto Editora, S.A
07.2020 - 07.2025
Laboratory Technician
ERT Têxtil, SA
10.2019 - 04.2020
Quality Inspector
ERT Têxtil
10.2018 - 10.2019
Quality Inspector
Polisport, SA
06.2017 - 10.2018
Quality Inspector
SQC
03.2017 - 06.2017
Training Certificate - Test Methods and Specific Customer Requirements – Automotive Interior Variant (D45 1333 - PSA Horizontal Flammability)
InLAB, Materials Testing Laboratory
Bachelor’s Degree - Criminology
Instituto Universitário da Maia
Accounting Technician -
Agrupamento de Escolas Coelho e Castro