Cristina Sofia Matos
Lisbon,Portugal
Summary
I’m a motivated professional who thrives in fast-paced environments and adapts quickly to new challenges. I enjoy working with teams, solving problems, and finding practical ways to keep projects on track. My experience has taught me the value of clear communication, staying calm under pressure, and supporting colleagues to achieve shared goals. I’m committed not just to results, but to creating a positive and collaborative work environment where everyone can succeed.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work history
Optician
Hospital dos Óculos
Lisbon, Benfica
2025.03 - Current
- Assisted clients in selecting frames and lenses according to prescriptions, lifestyle, and visual needs
- Performed pre-testing procedures and basic optical measurements
Cut, edged, mounted, and fitted ophthalmic lenses in the optical workshop
- Prepared, checked, adjusted, repaired, and quality-controlled eyewear
- Managed customer records, orders, appointments, and supplier coordination
- Delivered personalized customer service and after-sales support
- Supported daily store operations and visual merchandising
Digital & Marketing Responsibilities:
- Designed and built the company website (including mobile version)
- Managed and updated website content
- Created and scheduled content for social media platforms (Facebook and Instagram)
- Developed promotional materials and supported local marketing campaigns
- Helped strengthen the brand’s online presence and customer communication
Licensing Department Assistant
Parish Council of Santo António (Lisbon)
Lisbon, Santo António
2024.05 - 2025.02
- Processed and reviewed licensing applications and documentation.
- Assisted citizens with permit and licensing requests.
- Managed records, data entry, and file organization.
- Provided front-desk and administrative support.
Sales Associate
Sunglass Hut - Luxottica Retail Denmark
København
2019.11 - 2024.03
- Welcome and assistance to customers in finding the perfect pair of sunglasses, providing product information and suggesting additional products to complement their purchase
- Processed transactions using cash and credit card payments, meeting or exceeding sales targets and goals set by store management
- Maintained the cleanliness and organization of the store and its displays, participating in inventory management and restocking of merchandise
- Achieved a 20% conversion rate by building relationships with customers and providing excellent customer service
- Exceeded sales targets by 15% through effective product knowledge, upselling, and cross-selling
- Maintained an average transaction value of 180€, increasing overall revenue for the store
Host Event Assistant
Easyfairs – Ejendomsmessen at Bella Center
København
2019.04 - 2019.04
- Customer service
- Conference assistant
- Welcoming speakers
- Count guests
Optician
Fabrióptica - Fábrica De Óculos, Unipessoal Lda
Cacém
2010.08 - 2017.01
- Sales, purchases and marketing
- Shop assistant
- Workshop, small fixes and tweaks
- Cashier manager
- Guidance and recommendation regarding eyewear material.
- Performance under demanding customer flow
- Average 20 prescription eye glasses sales per day.
Consultant
PT Sistemas de Informação
Lisbon
2009.02 - 2009.02
- Inserting content on a web platform for CRM
Education
Optician (Professional Technician) - Optician
INETE - Instituto de Educação Técnica
Lisbon, Portugal 2006.06 - 2008.08
Skills
- Quick learner
- Stress management
- Positive attitude
- Professional demeanor
- Effective communication
- Collaborative team member
Languages
Portuguese
English
Spanish
Danish
References
References available upon request.
Hobbies
Fitness, Gardening, Decoration, Reading
Extracurricular activities
Volunteer support person Apr 2013 - Jul 2013 Junta de Freguesia de Santo Antonio, Lisbon - Portugal Help gathering and sorting goodies and clothes for the most needed Distribution and delivery Volunteer support person Apr 2015 - Jul 2015 Junta de Freguesia de Santo Antonio, Lisbon - Portugal Help gathering and sorting goodies and clothes for the most needed Distribution and delivery Dog and cat shelter helper Mar 2008 - Sep 2009 Uniao Zoófila, Lisboa- Portugal Cleaning of the pets boxes Cleaning of the pets, brushing and give them some love and affection Washing of blankets and distribution Helping collecting, storage and distribution of food Beach attendant cleaner May 2016 - Sep 2016 Brigada do Mar, Lisbon - Portugal Help keeping the beaches clean Sort out the trash for recycling
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Internships
- Optician May 2010 - Jul 2010
- Ópticalia Portugal (former SuperÓpticas), Rossio - Portugal
- Shop assistant
- Sales
- Guidance and recommendation regarding eyewear material.
- Workshop, small fixes and tweaks
- Optician Aug 2009 - Oct 2009
- MultiOpticas - Grandvision Portugal Unipessoal, Lda., Carcavelos - Portugal
- Regular sales and
- Guidance or recommendation regarding eyewear material.
- Small fixes and tweaks
Timeline
Optician
Hospital dos Óculos
2025.03 - Current
Licensing Department Assistant
Parish Council of Santo António (Lisbon)
2024.05 - 2025.02
Sales Associate
Sunglass Hut - Luxottica Retail Denmark
2019.11 - 2024.03
Host Event Assistant
Easyfairs – Ejendomsmessen at Bella Center
2019.04 - 2019.04
Optician
Fabrióptica - Fábrica De Óculos, Unipessoal Lda
2010.08 - 2017.01
Consultant
PT Sistemas de Informação
2009.02 - 2009.02
Optician (Professional Technician) - Optician
INETE - Instituto de Educação Técnica
2006.06 - 2008.08