Cássia Jeremias
Summary
I have been working consistently for 4 years now. I´m extremely flexible and a fast learner. I also love creating a good/friendly atmosphere amongst colleagues and costumers. Outgoing and friendly with great interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
5
5
years of professional experience
Work History
Barista
Popchaa Bubble Tea
10.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Barista
Mr Box Tea
05.2022 - 09.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Call Center Agent
Randstad
12.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Sales Associate
Brandy Melville
07.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Call Center Customer Service Representative
Teleperformance
10.2019 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Team Member
KFC
08.2018 - 09.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Carolina Michaelis
Porto, Portugal07.2019
Skills
- Machinery Upkeep
- New Hire Training
- Menu Optimization
- Workstation Maintenance
- Available Weekends
- Excellent Memory
Languages
Portuguese
Native language
English
Proficient
C2
Swedish
Beginner
A1
Spanish
Advanced
C1
Timeline
Barista
Popchaa Bubble Tea
10.2022 - Current
Barista
Mr Box Tea
05.2022 - 09.2022
Call Center Agent
Randstad
12.2021 - 04.2022
Sales Associate
Brandy Melville
07.2021 - 09.2021
Call Center Customer Service Representative
Teleperformance
10.2019 - 03.2021
Team Member
KFC
08.2018 - 09.2018
High School Diploma -
Carolina Michaelis
Similar Profiles
Linh NguyenLinh Nguyen
Bobarista at Tea&Tea Bubble Tea ShopBobarista at Tea&Tea Bubble Tea Shop
Douw SteylDouw Steyl
Restaurant Owner at Bubble Bliss Bubble Tea & WaffleRestaurant Owner at Bubble Bliss Bubble Tea & Waffle
Xiangyu GongXiangyu Gong
All Rounder at Bubble Bubble Milk TeaAll Rounder at Bubble Bubble Milk Tea